Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Join Leeds Federated, a purpose-driven housing association making a difference.
- Benefits: Part-time role with competitive salary and flexible working hours.
- Why this job: Make a real impact in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
The predicted salary is between 16749 - 16749 £ per year.
Salary £33,498 FTE (£16,749 pro rata), based on 18.75 hours per week
Location Leeds
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. This is a part-time, patch-share role where you will work in partnership with another Neighbourhood Officer to jointly manage a defined housing patch, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you’ll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 2nd April 2026
Interview Date: 10th April 2026
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Neighbourhood Officer (Part-Time) in Holbeck employer: Leeds Federated Housing
Contact Detail:
Leeds Federated Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (Part-Time) in Holbeck
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing management or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Leeds Federated and understand their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to building strong community relationships.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled customer enquiries or resolved issues. This will demonstrate your commitment to providing high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Leeds Federated.
We think you need these skills to ace Neighbourhood Officer (Part-Time) in Holbeck
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Neighbourhood Officer, you'll be the main point of contact for our customers. We love confident communicators, so make sure your written application reflects your ability to engage and connect with people effectively.
Attention to Detail is Key: We’re looking for someone who can handle administrative tasks with precision. Double-check your application for any typos or errors, as this will demonstrate your commitment to high-quality outcomes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly, and you’ll find all the information you need about the role there too!
How to prepare for a job interview at Leeds Federated Housing
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Familiarise yourself with the key responsibilities of a Neighbourhood Officer, especially around customer service and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to be a confident communicator. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. This will demonstrate your ability to build strong relationships and handle sensitive situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to take prompt action in challenging situations, like dealing with anti-social behaviour or tenancy breaches. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Commitment to Improvement
Leeds Federated values continuous improvement, so be prepared to discuss how you've used feedback or performance data to enhance services in previous roles. Share specific examples that highlight your proactive approach to delivering high-quality outcomes.