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- Tasks: Support customers with financial advice and improve their wellbeing.
- Company: Leeds Federated, a purpose-driven organisation focused on community support.
- Benefits: Competitive salary, essential car user allowance, and career development opportunities.
- Why this job: Make a real difference in people's lives while enhancing your skills.
- Qualifications: Knowledge of welfare benefits and debt advice; strong communication skills.
- Other info: Join a diverse team dedicated to promoting financial inclusion.
The predicted salary is between 36018 - 50425 £ per year.
As a Financial Inclusion Officer, you’ll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. You’ll provide clear, in-depth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion.
Working closely with colleagues across the organisation, you’ll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a high-quality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association.
What you’ll do:
- Provide advice, information and support to customers on all aspects of money management
- Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions
- Help reduce rent and service charge arrears by applying our policies consistently and proactively
- Support customers’ financial wellbeing and maximise the Association’s income by providing early, proactive support and clear communication.
- Support customers’ overall wellbeing by providing practical guidance and connecting them with the right support services.
- Work across the association to support sustainable tenancies and strong, well-managed neighbourhoods.
- Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards
- Keeps up to date with changes in welfare benefits legislation and regulations
- Delivers excellent customer service and achieves high levels of customer satisfaction
What we’re looking for:
- Strong Knowledge of welfare benefits and debt advice legislation
- Ability to assess benefits and interpret financial information
- Experience of dealing with a range of welfare rights and benefit issues of customers
- Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 17th March 2026
Interviews Date: 24th March 2026
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Financial Inclusion Officer in Holbeck employer: Leeds Federated Housing
Contact Detail:
Leeds Federated Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Officer in Holbeck
✨Tip Number 1
Network like a pro! Reach out to people in the financial inclusion field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits and debt advice. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for financial wellbeing! When you get the chance to chat with potential employers, share your experiences and how you’ve made a difference in people's lives. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to support customers in need.
We think you need these skills to ace Financial Inclusion Officer in Holbeck
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with welfare benefits and debt advice. We want to see how your skills align with the role of Financial Inclusion Officer, so don’t hold back on showcasing your relevant knowledge!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so use simple language to explain your experiences and how they relate to the job. Remember, we’re looking for someone who can communicate effectively with our customers!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re all about making a difference, so share why you’re excited about supporting customers’ financial wellbeing and how you can contribute to our mission at Leeds Federated.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so get clicking!
How to prepare for a job interview at Leeds Federated Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and debt advice legislation. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Show Empathy
As a Financial Inclusion Officer, you'll be helping people in tough situations. During the interview, demonstrate your ability to empathise with customers and provide practical support. Share examples from your past experiences where you've made a difference.
✨Communicate Clearly
Practice explaining complex financial concepts in simple terms. The interviewers will want to see that you can communicate effectively with both colleagues and customers, ensuring everyone understands the information shared.
✨Stay Updated
Keep yourself informed about any recent changes in welfare benefits legislation. Mentioning current updates during your interview will show that you're proactive and committed to providing the best support for customers.