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- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Leeds Federated, a purpose-driven housing association.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Why this job: Join a mission to provide affordable housing and improve community wellbeing.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Flexible work locations and opportunities for personal growth.
The predicted salary is between 26700 - 40000 £ per year.
£33,498 FTE (£16,749 pro rata), based on 18.75 hours per week Leeds Part-Time (18.75 hours per week)
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. This is a part-time, patch-share role where you will work in partnership with another Neighbourhood Officer to jointly manage a defined housing patch, acting as the primary point of contact for our customers.
You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you’ll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 23rd February 2026
Interview Date: 4th March 2026
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Neighbourhood Officer (Part-Time) in Bradford employer: Leeds Federated Housing
Contact Detail:
Leeds Federated Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (Part-Time) in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing management or community services. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Leeds Federated and understand their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to building strong communities.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've built relationships and resolved issues in previous roles. This will demonstrate your commitment to high-quality service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Neighbourhood Officer (Part-Time) in Bradford
Some tips for your application 🫡
Show Your Passion for Housing: When writing your application, let your enthusiasm for housing management shine through. We want to see how your experience aligns with our mission of helping people make a home. Share specific examples that highlight your commitment to community wellbeing!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Neighbourhood Officer role. Highlight your skills in communication and customer service without overcomplicating things.
Tailor Your Application: Make sure to customise your application for this specific role. We’re looking for someone who understands the unique challenges of housing management, so reference relevant experiences that demonstrate your ability to handle tenancy issues and build strong relationships with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Leeds Federated and what we stand for.
How to prepare for a job interview at Leeds Federated Housing
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Familiarise yourself with the key responsibilities of a Neighbourhood Officer, especially around customer service and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully resolved issues or built relationships. This will demonstrate your customer-focused mindset and ability to handle enquiries efficiently.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like tenancy breaches or anti-social behaviour. Think through potential scenarios beforehand and outline your approach. This shows that you can take prompt and fair action, which is crucial for the role.
✨Highlight Your Teamwork Skills
Since this role involves working in partnership with another Neighbourhood Officer, be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with others to achieve common goals, as this will highlight your ability to work well within a team.