At a Glance
- Tasks: Manage a portfolio of homes and support residents with their housing needs.
- Company: Leeds Federated is a housing association focused on affordable living in Yorkshire.
- Benefits: Enjoy a competitive salary, essential car user allowance, and flexible part-time hours.
- Other info: Part-time role with 34 hours per week; interviews on 19th August 2025.
- Why this job: Join a mission-driven team making a real impact in the community and grow your career.
- Qualifications: Experience in ASB or housing management is preferred; passion for community support is essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Title: Neighbourhood Officer
Location: Leeds
Salary: £35,803 per year
Job Type: Full time, 18 Month / Fixed Term
Do you have experience in housing management and want to help people make a home?
Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we're looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 3rd June 2026.
Interview Date: 12th - 17th June 2026.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company:
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.
Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
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Neighbourhood Officer in Leeds employer: Leeds Federated Housing Association
Leeds Federated is an exceptional employer that prioritises employee development and community impact, making it a rewarding place to work as a Neighbourhood Officer. With a strong commitment to providing affordable housing, our inclusive work culture fosters collaboration and innovation, while offering opportunities for professional growth within the housing sector. Located in Leeds, you will be part of a dedicated team that values your contributions and supports your career aspirations in a meaningful way.
Contact Details:
Leeds Federated Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Leeds
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of the Leeds community. Understanding local issues, especially around anti-social behaviour, will help you demonstrate your commitment and readiness for the role during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Officers or ASB Officers in the area. They can provide valuable insights into the role and the organisation, which can help you tailor your approach and show genuine interest in the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed neighbourhood issues or resolved conflicts. Having concrete examples ready will showcase your problem-solving skills and experience effectively.
✨Tip Number 4
Research Leeds Federated's values and mission. Aligning your personal values with theirs during the interview will demonstrate that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Neighbourhood Officer in Leeds
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight relevant experience in ASB or housing management.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience related to neighbourhood management and anti-social behaviour. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter:In your cover letter, express your passion for housing management and your commitment to providing excellent customer service. Mention specific examples from your past roles that showcase your skills and how they align with Leeds Federated's mission.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Neighbourhood Officer role.
How to prepare for a job interview at Leeds Federated Housing Association
✨Know Your Role
Familiarise yourself with the responsibilities of a Neighbourhood Officer. Understand the key aspects of housing management and anti-social behaviour, as these will likely be central to your interview discussions.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in handling ASB issues or managing neighbourhoods. Highlight any successful outcomes you've achieved to illustrate your capabilities.
✨Understand the Organisation
Research Leeds Federated and its mission to provide affordable housing. Be ready to discuss how your values align with theirs and how you can contribute to their goals.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you gauge if the organisation is the right fit for you.
