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For Companies At a Glance
- Tasks: Support communities and build strong relationships with residents in affordable housing.
- Company: Leeds Federated, a housing association dedicated to sustainable living.
- Benefits: Competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them find a home.
- Qualifications: Experience in housing management and strong communication skills.
- Other info: Join a passionate team focused on community and customer service.
The predicted salary is between 28000 - 40000 £ per year.
Location: Leeds
Salary: £33,498 + Essential Car User Allowance
Job Type: Full time, Permanent
Closing date: 23rd February 2026
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy: Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently
Neighbourhood Officer employer: Leeds Federated Housing Association
Contact Detail:
Leeds Federated Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Leeds Federated. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Leeds Federated’s mission and values. Show us how your experience aligns with helping people find affordable housing – it’ll make a great impression!
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Officer, you'll need to build strong relationships. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Show Your Passion: Let us know why you’re excited about helping people find a home. Share your motivation for wanting to work with Leeds Federated and how you can contribute to our mission of providing affordable housing.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Federated Housing Association
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Officer inside out. Familiarise yourself with Leeds Federated's mission and values, especially their focus on affordable housing. This will help you demonstrate your passion for the role and how you can contribute to their goals.
✨Showcase Your People Skills
As a Neighbourhood Officer, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved conflicts. Highlight your ability to listen, empathise, and respond to the needs of individuals and communities.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges faced by the association, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A professional appearance can set a positive tone and show that you take the opportunity seriously. Remember, you're not just interviewing for a job; you're representing the values of Leeds Federated.
