Leeds Federated Housing Association is seeking a Complaints Business Partner to join our Service Improvement team in Leeds. You will own Stage 2 complaints, ensuring thorough investigations, fair decisions and clear customer communications.
You will look for learning across the organisation, identify trends, share findings with teams, and support the complaints team while developing staff through regular coaching and performance conversations.
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Senior Complaints Partner - Hybrid & Impact in Leeds employer: Leeds Federated Housing Association
At Leeds Federated, we pride ourselves on fostering a supportive and inclusive work environment where employee safety and growth are paramount. As a Fire Protection and Compliance Assistant, you will benefit from competitive salary packages, ongoing training opportunities, and a strong commitment to professional development, all while contributing to the vital mission of ensuring community safety in Leeds.
Contact Details:
Leeds Federated Housing Association Recruitment Team
