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- Tasks: Support customers with financial advice and help them maintain their tenancies.
- Company: Leeds Federated, a purpose-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, essential car user allowance, and opportunities for career growth.
- Why this job: Make a real difference in people's lives by improving their financial wellbeing.
- Qualifications: Strong knowledge of welfare benefits and excellent communication skills.
- Other info: Join a diverse team dedicated to supporting the community.
The predicted salary is between 36018 - 50425 £ per year.
As a Financial Inclusion Officer, you’ll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. You’ll provide clear, in-depth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion. Working closely with colleagues across the organisation, you’ll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a high-quality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association.
What you’ll do:
- Provide advice, information and support to customers on all aspects of money management.
- Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions.
- Help reduce rent and service charge arrears by applying our policies consistently and proactively.
- Support customers’ financial wellbeing and maximise the Association’s income by providing early, proactive support and clear communication.
- Support customers’ overall wellbeing by providing practical guidance and connecting them with the right support services.
- Work across the association to support sustainable tenancies and strong, well-managed neighbourhoods.
- Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards.
- Keep up to date with changes in welfare benefits legislation and regulations.
- Deliver excellent customer service and achieve high levels of customer satisfaction.
What we’re looking for:
- Strong knowledge of welfare benefits and debt advice legislation.
- Ability to assess benefits and interpret financial information.
- Experience of dealing with a range of welfare rights and benefit issues of customers.
- Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way.
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 17th March 2026
Interviews Date: 24th March 2026
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Financial Inclusion Officer in Leeds employer: Leeds Federated Housing Association
Contact Detail:
Leeds Federated Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the financial inclusion space, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Leeds Federated and understanding their mission. Be ready to discuss how your skills in welfare benefits and debt advice can help them achieve their goals. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves clear communication with customers and colleagues, consider doing mock interviews with friends or family. Get comfortable explaining complex financial concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Financial Inclusion Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with welfare benefits and debt advice. We want to see how your skills align with the role of Financial Inclusion Officer, so don’t hold back!
Showcase Your Communication Skills: Since you'll be working closely with customers and colleagues, it's essential to demonstrate your ability to communicate clearly. Use examples in your application that show how you've effectively shared information in an approachable way.
Highlight Relevant Experience: If you've dealt with welfare rights or financial issues before, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Leeds Federated Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and debt advice legislation. Familiarise yourself with the latest changes and how they impact customers. This will show that you're not just interested in the role, but that you’re also committed to providing accurate and helpful advice.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to financial inclusion and customer support. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Your Empathy
As a Financial Inclusion Officer, you'll be dealing with customers who may be facing tough situations. Be prepared to discuss how you would approach sensitive topics and provide support. Sharing examples from your past experiences can demonstrate your ability to connect with customers on a personal level.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. This shows your genuine interest and helps you understand how you can contribute to their goals. Think about what you want to know regarding their approach to financial wellbeing and customer service.