At a Glance
- Tasks: Support the complaints process and ensure timely responses for customers.
- Company: Join Leeds Federated, a housing association dedicated to community impact.
- Benefits: Generous holiday allowance, flexible working options, and healthcare plan.
- Other info: Flexible hours and remote work options for a balanced lifestyle.
- Why this job: Make a difference by ensuring customer voices are heard in local communities.
- Qualifications: Organised, good computer skills, and clear communication abilities.
The predicted salary is between 24640 - 24640 £ per year.
NTX1251649
Complaints Coordinator
£24,640 per annum
Leeds
Part Time - 30 Hours
Temporary Fixed Term (contracted until 31/03/2029)
We're recruiting for a Complaints Co-ordinator to join our Service Improvement team at Leeds Fed.
This role is focused on supporting the complaints process, ensuring records are accurate, cases are monitored effectively and customers receive a timely response.
Looking for flexibility?
This role is contracted at 30 hours per week, preferably worked across five days.
We're open to discussing how those hours are arranged, making this a great opportunity for someone looking to balance work with other commitments.
Whatyou'lldo
- Provide support to staff to ensure that all complaints are logged correctly
- Monitor complaints to ensure that they are picked up and responded to in line with appropriate timescales
- Support colleagues to understand the issues and summarise customer complaints.
- Check internal records to ensure information is accurate, complete and up to date.
- Contact customers to complete follow-up surveys after their complaints have been closed.
- Support information requests linked to complaints, ensuring information is handled in line with data protection requirements.
- Support the complaints team with project work, meetings, minute-taking and improvements to complaints systems and processes.
- Keep up to date with the Housing Ombudsman Complaint Handling Code, relevant regulatory requirements and good practice, helping us make improvements where needed.
Whatwe'relooking for Someone
- Who is highly organised and enjoys keeping things on track
- Has good computer literacy, with the ability to use digital systems and tools effectively.
- That is organised and able to manage competing priorities and meet deadlines.
- Can communicate clearly and is able to build positive working relationships with colleagues and customers.
- It would be desirable if applicants also had experience of dealing with complaints, ideally in a social housing environment
Why Join Us?
This is an opportunity to be part of a team that helps shape services through meaningful customer involvement.
You'll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.
Our commitment to our values goes beyond work itself; it extends to how we support you too.
- Generous holiday allowance - 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge.
- Flexible leave options - choose to buy extra annual leave or sell back unused days, giving you greater control over your time off.
- Agile and flexible working - offering options to work remotely or from our hubs across Leeds, supporting a balanced and adaptable work life.
- Healthcare plan - access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.
We reserve the right to close this vacancy if it isdeemedthat we have received a suitable number of applications.
On this basis we wouldadvisethat applications aresubmittedas soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.
Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Complaints Coordinator in Leeds employer: Leeds Federated Housing Association
At Leeds Federated, we pride ourselves on fostering a supportive and inclusive work environment where employee safety and growth are paramount. As a Fire Protection and Compliance Assistant, you will benefit from competitive salary packages, ongoing training opportunities, and a strong commitment to professional development, all while contributing to the vital mission of ensuring community safety in Leeds.
Contact Details:
Leeds Federated Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Coordinator in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leeds Federated Housing Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leeds Federated Housing Association and let us see your personality shine through!
We think you need these skills to ace Complaints Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leeds Federated Housing Association.
Get Familiar with Our Brand:Before applying, take some time to learn about Leeds Federated Housing Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leeds Federated Housing Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leeds Federated Housing Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leeds Federated Housing Association will surely appreciate.
