At a Glance
- Tasks: Support customer engagement through administration, event coordination, and maintaining accurate records.
- Company: Join Leeds Federated, a purpose-driven housing association making a difference in local communities.
- Benefits: Generous holiday allowance, flexible working options, healthcare plan, and team socials.
- Other info: Hybrid role with opportunities for career growth and meaningful community involvement.
- Why this job: Be part of a team that amplifies customer voices and shapes impactful services.
- Qualifications: Strong organisational skills, attention to detail, and a passion for community engagement.
Are you highly organised, customer-focused and passionate about making a difference in local communities? We’re looking for a Customer Engagement Administrator to join our team and play an important role in helping us involve our customers in shaping our services. This is an exciting opportunity for someone with strong administration skills who enjoys organising events, coordinating meetings, managing information, and working collaboratively with colleagues and customers to deliver a positive experience.
What you’ll do:
- Provide day-to-day administrative support to the Customer Engagement Team, including managing inboxes, responding to routine enquiries and maintaining accurate records.
- Maintain and update databases and CRM systems to ensure information is accurate and up to date.
- Support the preparation of reports, presentations and performance information.
- Coordinate customer meetings, workshops and engagement events, including booking venues, arranging refreshments and sending invitations.
- Prepare agendas, meeting papers, minutes and action notes for customer meetings and panels.
- Support scrutiny activities and help ensure customer engagement processes are well organised and compliant.
- Work with colleagues to draft and distribute routine communications such as newsletters, reminders and customer updates.
- Maintain and update our online customer engagement platform.
- Ensure high standards of data quality, GDPR compliance and excellent customer service at all times.
What we’re looking for:
- Strong organisational skills with excellent administrative skills and attention to detail.
- Able to confidently coordinate meetings, manage diaries and handle multiple priorities.
- Comfortable maintaining databases and working with systems and records.
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
- A customer-focused and approachable attitude, with a passion for community engagement.
- Able to work collaboratively across teams and build positive working relationships.
Work arrangements:
- Hybrid role (2-3 days commitment to working in the office).
- Occasional travel may be required to support meetings, engagement activities and community events.
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Why Join Us?
This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.
Our commitment to our values goes beyond work itself; it extends to how we support you too:
- Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period.
- Flexible leave options – choose to buy extra annual leave or sell back unused days.
- Agile and flexible working – offering options to work remotely or from our hubs across Leeds.
- Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.
- Fund for team socials and Monthly Fuddles!
To review all our benefits, please visit our 'Work for us' page.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Customer Engagement Administrator in Holbeck employer: Leeds Federated Housing Association
Leeds Federated is an exceptional employer that values community engagement and employee well-being. With a generous holiday allowance, flexible working options, and a strong commitment to personal development, you will thrive in a supportive environment that encourages collaboration and innovation. Join us in making a meaningful impact in local communities while enjoying a fulfilling career in a purpose-driven organisation.
Contact Details:
Leeds Federated Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Administrator in Holbeck
✨Tip Number 1
Get to know the company! Research Leeds Federated and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in local communities.
✨Tip Number 2
Practice your communication skills! As a Customer Engagement Administrator, you'll need to be clear and professional. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community engagement. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Customer Engagement Administrator in Holbeck
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Engagement Administrator. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:Since this role is all about organisation, don’t shy away from showcasing your admin skills. Give us examples of how you've successfully managed events or coordinated meetings in the past.
Communicate Clearly:Strong written communication is key for this position. Keep your application clear and professional, and make sure to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at Leeds Federated Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Engagement Administrator role. Familiarise yourself with the key responsibilities like managing inboxes, coordinating meetings, and maintaining databases. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated events. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly.
✨Communicate Clearly and Professionally
As communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle customer enquiries or draft communications. Use this opportunity to demonstrate your strong written and verbal skills.
✨Demonstrate Your Passion for Community Engagement
The job is all about making a difference in local communities, so be prepared to share why community engagement matters to you. Discuss any relevant experiences or initiatives you've been involved in that highlight your commitment to customer-focused work.
