At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Join Leeds Federated, a purpose-driven housing association making a difference.
- Benefits: Competitive salary, career growth, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities to work across various locations.
- Why this job: Be the go-to person for residents and help create sustainable communities.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 35803 - 35803 £ per year.
Location: Leeds
Salary: £35,803 per year
Job Type: Full time, 18 Month / Fixed Term
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we're looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 3rd June 2026.
Interview Date: 12th - 17th June 2026.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Neighbourhood Officer in Yorkshire employer: Leeds Federated Housing Association Ltd
Leeds Federated is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on community wellbeing and customer satisfaction, the company offers ample opportunities for professional growth and development, all while making a meaningful impact in the lives of residents across Leeds. Join us in our mission to provide affordable housing and create sustainable communities, and be part of a team that values trust, transparency, and mutual respect.
Contact Details:
Leeds Federated Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing management or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Leeds Federated and understand their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to building strong communities.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've successfully resolved customer issues or improved service delivery in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Leeds Federated.
We think you need these skills to ace Neighbourhood Officer in Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing management and how it aligns with our mission at Leeds Federated. We want to see how you can make a difference!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be the main point of contact for our customers. Use your application to demonstrate your confident communication style and customer-focused mindset. Share examples of how you've built strong relationships in the past.
Be Detail-Oriented:Attention to detail is key in this role. Ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, reflecting the high standards we uphold.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Officer inside out. Familiarise yourself with housing management principles and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your customer-focused mindset and ability to handle challenging situations.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like tenancy breaches or anti-social behaviour. Think through potential scenarios beforehand and outline your approach. This shows that you can think on your feet and are prepared to take prompt action when needed.
✨Highlight Your Commitment to Improvement
Leeds Federated values continuous improvement, so be ready to discuss how you've driven service improvements in previous roles. Share any relevant feedback or performance data you've used to enhance customer satisfaction, as this aligns perfectly with their mission.
