At a Glance
- Tasks: As a Neighbourhood Officer, you'll engage with the community and support residents in their housing needs.
- Company: Join Leeds Federated, a leading housing association dedicated to providing quality homes across Yorkshire.
- Benefits: Enjoy a competitive salary, essential car user allowance, and flexible part-time hours.
- Other info: This is a permanent role with opportunities for growth and development within the organisation.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Neighbourhood Officer
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Location: Leeds
Salary: £35,803 per year
Job Type: Full time, 18 Month / Fixed Term
Do you have experience in housing management and want to help people make a home?
Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we're looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 3rd June 2026.
Interview Date: 12th - 17th June 2026.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company:
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.
Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Please click on the APPLY button to be redirected to our careers page to apply for this role. xiskglj
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Neighbourhood Officer in Bradford employer: Leeds Federated Housing Association Ltd
Leeds Federated is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Neighbourhood Officer. With a strong commitment to fostering a supportive work culture, employees benefit from flexible working arrangements, ongoing training opportunities, and the chance to make a meaningful impact in the local community. Located in Leeds, the organisation offers a vibrant environment where staff can thrive both personally and professionally.
Contact Details:
Leeds Federated Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Bradford
✨Tip Number 1
Familiarise yourself with the local housing issues in Leeds and surrounding areas. Understanding the community's needs will help you demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Officers if possible. They can provide valuable insights into the role and the organisation, which can help you tailor your approach when discussing your suitability.
✨Tip Number 3
Prepare specific examples of how you've successfully engaged with communities or resolved conflicts in the past. This will showcase your relevant experience and skills during the interview process.
✨Tip Number 4
Research Leeds Federated's values and mission. Aligning your personal values with theirs can make a strong impression and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Neighbourhood Officer in Bradford
Some tips for your application 🫡
Understand the Role:Read the job description for the Neighbourhood Officer position carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in housing, community engagement, or customer service. Use specific examples to demonstrate how your skills align with the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that explains why you are interested in the Neighbourhood Officer position at Leeds Federated. Mention your passion for community work and how you can contribute to their mission.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know the Organisation
Familiarise yourself with Leeds Federated's mission and values. Understanding their commitment to providing housing solutions will help you align your answers with their goals during the interview.
✨Demonstrate Community Engagement
As a Neighbourhood Officer, community involvement is key. Be prepared to discuss any previous experience you have in engaging with local communities or resolving neighbourhood issues.
✨Showcase Problem-Solving Skills
Think of examples where you've successfully resolved conflicts or challenges in a community setting. Highlighting your problem-solving abilities will show that you're equipped to handle the responsibilities of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the organisation is the right fit for you.
