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- Tasks: Engage with communities, manage housing portfolios, and ensure customer satisfaction.
- Company: Leeds Federated is a housing association dedicated to affordable housing in Leeds and surrounding areas.
- Benefits: Enjoy a competitive salary, essential car user allowance, and the chance to make a real impact.
- Why this job: Join a purpose-driven team focused on community wellbeing and positive relationships.
- Qualifications: Experience in housing management, strong communication skills, and a valid UK driving licence required.
- Other info: Applications close on 8th May 2025; apply early to secure your chance!
Location: Leeds
Salary: £33,498 + Essential Car User Allowance
Job Type: Full time, Permanent.
Closing date: 8th May 2025. Interviews Date: to take place on 15th & 16th May 2025.
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy: Are you passionate about people, communities, and making a difference? Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you will take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You will be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.
What you will do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively.
- Provide support that recognises and responds to the needs of individuals and communities.
- Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard.
- Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns.
- Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards.
- Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.
- Collaborating with internal teams and external agencies to improve community wellbeing.
- Using feedback and performance data to improve services and customer satisfaction.
What we are looking for:
- Proven experience in housing management and/or delivering care and support services.
- A confident communicator with a customer-focused mindset.
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail.
- Proficient in navigating digital and computer-based systems.
- Skilled in problem-solving and confident in making informed decisions.
- Committed to continuous improvement and delivering high-quality outcomes.
- Holder of a valid UK driving licence.
- Able to travel and work from various locations as required.
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Neighbourhood Officer employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in Leeds. Understanding the specific challenges and needs of the area will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Leeds. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and customer-focused mindset. Be ready to discuss how you've successfully handled tenancy breaches or improved community wellbeing in previous roles.
✨Tip Number 4
Research Leeds Federated's mission and values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and the organisation during the interview process.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing management or customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for community work and how you can contribute to Leeds Federated's mission. Provide specific examples of your past experiences that relate to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Show Your Passion for Community
Make sure to express your enthusiasm for working with people and communities during the interview. Share specific examples of how you've made a positive impact in previous roles, as this aligns perfectly with the mission of Leeds Federated.
✨Demonstrate Your Housing Management Experience
Be prepared to discuss your experience in housing management in detail. Highlight any relevant situations where you successfully resolved tenant issues or improved community wellbeing, as these are key responsibilities of the Neighbourhood Officer role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to tenancy breaches or anti-social behaviour, and be ready to explain how you would handle them effectively and fairly.
✨Familiarise Yourself with Digital Tools
Since proficiency in digital systems is important for this role, brush up on any relevant software or tools you might use. Be ready to discuss your experience with technology and how it has helped you in previous positions.
