Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with communities, manage housing enquiries, and ensure customer satisfaction.
- Company: Join Leeds Federated, a housing association dedicated to affordable living.
- Benefits: Enjoy a competitive salary, essential car user allowance, and a supportive work environment.
- Why this job: Make a real impact in people's lives while working in a purpose-driven team.
- Qualifications: Experience in housing management, strong communication skills, and a valid UK driving licence required.
- Other info: Applications close on 8th May 2025; apply early to secure your chance!
The predicted salary is between 26798 - 39998 £ per year.
Location: Leeds
Salary: £33,498 + Essential Car User Allowance
Job Type: Full time, Permanent.
Closing date: 8th May 2025.
Interviews Date: to take place on 15th & 16th May 2025.
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy:
Are you passionate about people, communities, and making a difference? Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.
- Collaborating with internal teams and external agencies to improve community wellbeing
- Using feedback and performance data to improve services and customer satisfaction
What we're looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Proficient in navigating digital and computer-based systems
- Skilled in problem-solving and confident in making informed decisions
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Neighbourhood Officer employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in Leeds. Understanding the specific challenges and needs of the area will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Leeds. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and customer-focused mindset. Be ready to discuss how you've successfully handled challenging situations in housing management.
✨Tip Number 4
Research Leeds Federated's mission and values thoroughly. Tailor your conversation during the interview to reflect how your personal values align with theirs, showing that you're not just looking for a job, but are genuinely passionate about their cause.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Officer position. Tailor your application to highlight relevant experience in housing management and community support.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in housing management, customer service, and any relevant administrative skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to build relationships and solve problems.
Write a Strong Cover Letter: In your cover letter, express your passion for community work and how your skills align with the mission of Leeds Federated. Provide specific examples of how you've successfully managed customer enquiries or improved services in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Neighbourhood Officer role.
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Show Your Passion for Community
As a Neighbourhood Officer, your role revolves around people and communities. Be sure to express your genuine passion for making a difference in the lives of others during the interview. Share specific examples of how you've positively impacted communities in the past.
✨Demonstrate Your Housing Management Experience
Highlight your previous experience in housing management or related fields. Prepare to discuss specific situations where you successfully resolved tenant issues or improved service delivery, showcasing your problem-solving skills and customer-focused mindset.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle tenancy breaches, anti-social behaviour, or safeguarding concerns. Think through potential scenarios and how you would approach them, emphasising your decision-making process and commitment to fairness.
✨Familiarise Yourself with Digital Tools
Since proficiency in digital systems is crucial for this role, be prepared to discuss your experience with relevant software and tools. If possible, mention any specific platforms you've used in previous roles and how they helped you manage tasks efficiently.
