At a Glance
- Tasks: Build strong relationships and support communities as a Neighbourhood Officer.
- Company: Join Leeds Federated, a diverse housing association with a mission for affordable living.
- Benefits: Competitive salary, full-time role, and opportunities for personal growth.
- Other info: Dynamic role with a commitment to diversity and equal opportunities.
- Why this job: Make a real difference in people's lives while enhancing community wellbeing.
- Qualifications: Experience in housing management and a customer-focused mindset required.
The predicted salary is between 35803 - 35803 £ per year.
Location: Leeds
Salary: £35,803 per year
Job Type: Full time, 18 Month / Fixed Term
Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you’ll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively.
- Provide support that recognises and responds to the needs of individuals and communities.
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard.
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns.
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards.
- Let empty homes within our guidelines of creating sustainable communities.
- Collaborate with internal teams and external agencies to improve community wellbeing.
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services.
- A confident communicator with a customer-focused mindset.
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail.
- Able to navigate computer-based systems.
- Committed to continuous improvement and delivering high-quality outcomes.
- Holder of a valid UK driving licence.
- Able to travel and work from various locations as required.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Neighbourhood Officer in Morley employer: Leeds Federated Housing Association Ltd
Leeds Federated is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Neighbourhood Officer, you will have the opportunity to make a meaningful impact in the lives of residents while enjoying a competitive salary and a commitment to diversity and inclusion. With a focus on continuous improvement and collaboration, Leeds Federated fosters an environment where employees can thrive and grow professionally.
Contact Details:
Leeds Federated Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Morley
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Leeds Federated and understanding their mission. Show them you’re not just another candidate, but someone who genuinely cares about community wellbeing and customer service.
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Officer, you'll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Leeds Federated.
We think you need these skills to ace Neighbourhood Officer in Morley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the Neighbourhood Officer role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be the main point of contact for our customers. Use your written application to demonstrate your confident communication style. Keep it clear, concise, and friendly – we love a good chat!
Attention to Detail is Key:We’re looking for someone who can handle administrative tasks with precision. Double-check your application for any typos or errors before submitting it. A polished application shows us you care about quality and accuracy!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about Leeds Federated!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Neighbourhood Officer inside out. Familiarise yourself with Leeds Federated's mission and values, and think about how your experience in housing management aligns with their goals. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to be a confident communicator. Prepare examples of how you've successfully built relationships with customers or resolved conflicts in the past. Practising these scenarios can help you articulate your approach during the interview.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess your problem-solving skills. Think about past experiences where you had to handle tenancy breaches or anti-social behaviour. Be ready to explain your thought process and the actions you took to resolve those issues effectively.
✨Highlight Your Commitment to Improvement
Leeds Federated values continuous improvement, so come prepared to discuss how you've used feedback and performance data to enhance services in previous roles. Share specific examples that showcase your dedication to delivering high-quality outcomes for customers.
