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- Tasks: Support customers with financial advice and help them maintain their tenancies.
- Company: Leeds Federated, a purpose-driven organisation focused on community well-being.
- Benefits: Make a real difference while gaining valuable experience in financial inclusion.
- Why this job: Empower individuals to improve their financial health and secure their homes.
- Qualifications: Knowledge of welfare benefits and strong communication skills required.
- Other info: Join a supportive team dedicated to making a positive impact in the community.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Financial Inclusion Officer, you'll help people make a home by supporting Leeds Federated customers to improve their financial wellâbeing and sustain their tenancies. You'll provide clear, inâdepth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion. Working closely with colleagues across the organisation, you'll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a highâquality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association.
Responsibilities
- Provide advice, information and support to customers on all aspects of money management.
- Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions.
- Help reduce rent and service charge arrears by applying our policies consistently and proactively.
- Support customers' financial wellbeing and maximise the Association's income by providing early, proactive support and clear communication.
- Support customers' overall wellbeing by providing practical guidance and connecting them with the right support services.
- Work across the association to support sustainable tenancies and strong, wellâmanaged neighbourhoods.
- Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards.
- Keep up to date with changes in welfare benefits legislation and regulations.
- Deliver excellent customer service and achieve high levels of customer satisfaction.
Qualifications
- Strong knowledge of welfare benefits and debt advice legislation.
- Ability to assess benefits and interpret financial information.
- Experience of dealing with a range of welfare rights and benefit issues of customers.
- Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way.
If you are ready to take the next step in your career and want to be part of a purposeâdriven organisation, apply today!
Financial Inclusion Officer in Manchester employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Financial Inclusion Officer in Manchester
â¨Tip Number 1
Network like a pro! Reach out to people in the financial inclusion space, attend relevant events, and connect with colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching common questions related to financial well-being and welfare benefits. We recommend practising your responses with a friend or in front of the mirror to boost your confidence.
â¨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've supported customers in the past. This will demonstrate your commitment to making a difference in their lives.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of our mission to support financial inclusion.
We think you need these skills to ace Financial Inclusion Officer in Manchester
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Inclusion Officer role. Highlight your experience with welfare benefits and debt advice, and show us how you can help our customers improve their financial well-being.
Showcase Your Communication Skills: Since you'll be working closely with customers and colleagues, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples in your application that showcase how you've successfully conveyed complex information in an approachable way.
Highlight Relevant Experience: We want to see your experience in providing practical support and advice. Share specific instances where you've helped customers navigate financial challenges or improved their understanding of money management.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it shows you're keen on joining our purpose-driven team!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
â¨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and debt advice legislation. Familiarise yourself with the latest changes in regulations, as this will show that you're proactive and well-informed during the interview.
â¨Show Empathy
As a Financial Inclusion Officer, you'll be helping people in tough situations. Prepare to share examples of how you've supported customers in the past, demonstrating your ability to connect with them and provide practical guidance.
â¨Communicate Clearly
Practice explaining complex financial concepts in simple terms. During the interview, focus on how you can communicate effectively with both customers and colleagues, ensuring everyone understands the information shared.
â¨Be Solution-Oriented
Think about specific scenarios where you've helped reduce arrears or improved financial wellbeing for customers. Be ready to discuss your approach to problem-solving and how you can contribute to sustainable tenancies and strong neighbourhoods.