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- Tasks: Manage rent accounts, support customers, and prevent arrears with proactive solutions.
- Company: Leeds Federated, a housing association dedicated to affordable living.
- Benefits: Flexible hours, health benefits, 30 days holiday, and a pension scheme.
- Why this job: Make a real difference in people's lives by supporting sustainable tenancies.
- Qualifications: Experience in rental income collection and strong communication skills.
- Other info: Join a diverse team with opportunities for career growth.
The predicted salary is between 29000 - 38000 £ per year.
Location: Leeds
Salary: £34,778 per annum
Job Type: Full-time, Permanent
Closing Date: Tuesday 6th January 2026
Interviews Date: Wednesday 21st January 2026
The Company:
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
About the role:
We are looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management. In this role, you will manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You will provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes.
What you will do:
- Managing rent and service charge accounts, taking early action to prevent arrears from escalating
- Agreeing and monitoring affordable repayment plans with customers
- Advising customers on rent policies, welfare benefits and financial support options
- Preparing accurate and timely documentation for legal action, ensuring everything meets legislation and guidelines
- Dealing with customer enquiries across all channels in a clear, helpful way
- Working with colleagues to maintain sustainable tenancies and thriving neighbourhoods
- Keeping accurate records and using data to identify risks early
- Supporting service improvements and contributing ideas to make processes more effective
- Demonstrates a consistent level of commercial awareness and a commitment to the principles of Value for Money
What we are looking for:
- Experience working in rental income collection, credit control, or dealing with housing rent accounts
- Experience managing debtors and agreeing affordable repayment plans
- Strong administrative skills with attention to detail and accuracy
- Builds and maintains positive relationships with customers and colleagues
- Able to communicate and inform colleagues and customers in a clear, and approachable way
- A full driving licence and access to a car
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Why Join Us?
- Flexible working hours and options for home working
- Healthshield health benefits scheme
- Enhanced maternity, paternity and adoption pay
- 30 days holiday (plus bank holidays)
- Occupational pension scheme
Additional Information:
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Income Services Officer in Leeds employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Services Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Leeds Federated. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for your interview by researching common questions for Income Services Officers. Think about how your experience aligns with their mission of providing affordable housing and supporting customers.
✨Tip Number 3
Showcase your skills! Bring examples of how you’ve successfully managed rent accounts or helped customers in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Services Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in rental income collection and managing debtors. We want to see how your skills align with the role of Income Services Officer, so don’t hold back!
Showcase Your Customer Service Skills: Since this role is all about supporting customers and building trust, share examples of how you've successfully managed customer relationships in the past. We love to see candidates who can communicate clearly and helpfully!
Be Detail-Oriented: Attention to detail is key in this role, especially when preparing documentation for legal action. Make sure your application is free from errors and clearly structured. We appreciate a well-organised submission!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Leeds Federated!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Stuff
Make sure you understand the role of an Income Services Officer inside out. Familiarise yourself with rent policies, welfare benefits, and financial support options. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in rental income collection or managing debtors. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you've successfully handled similar challenges.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Be friendly and approachable, just like you would be with customers. This is especially important for a role that involves maintaining positive relationships with both customers and colleagues.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the company's approach to sustainable tenancies, or how they measure success in this role. It shows you're engaged and thinking about how you can contribute to their mission.
