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- Tasks: Be the go-to person for customer enquiries and help improve housing services.
- Company: A leading housing association in Leeds with a focus on customer experience.
- Benefits: Gain valuable experience, develop your skills, and make a difference in the community.
- Why this job: Join a passionate team and help enhance the lives of residents through excellent service.
- Qualifications: Strong communication skills and a desire to assist others are essential.
- Other info: Flexible hours may be needed, offering a dynamic work environment.
The predicted salary is between 25000 - 30000 £ per year.
A leading housing association in Leeds is looking for a Customer Experience Advisor to join their Service Improvement Team. In this role, you will be the first point of contact for customer enquiries across various housing services, including maintenance and repairs.
Your responsibilities include:
- Providing excellent customer service
- Managing administrative tasks
- Collaborating with colleagues to resolve issues
Ideal candidates will have:
- Strong communication skills
- Attention to detail
- A passion for helping others
Extended opening hours may be required occasionally.
Housing Support & Service Improvement Advisor in Leeds employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support & Service Improvement Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We should also think of examples from our past experiences that showcase our communication skills and attention to detail.
✨Tip Number 3
Show your passion for helping others during the interview. We can share stories that highlight our commitment to excellent customer service, especially in housing-related scenarios. This will help us stand out as candidates who truly care.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Housing Support & Service Improvement Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support & Service Improvement Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We love candidates who can express themselves well, so don’t shy away from sharing examples of how you've effectively communicated with customers in the past.
Highlight Your Attention to Detail: Pay close attention to the details in your application. Typos or formatting errors can be a red flag for us. Make sure everything is polished and professional, as this reflects your commitment to quality and excellence in customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need to submit your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing Support & Service Improvement Advisor. Familiarise yourself with the key tasks like handling customer enquiries and managing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about situations where you resolved issues or provided excellent service, as these will highlight your suitability for the role.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've managed tasks that required precision and thoroughness. You could mention specific instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Flexibility Questions
Since extended opening hours may be required, be prepared to discuss your availability and willingness to adapt. Think about how you can balance your schedule while still providing excellent service. Showing that you're flexible and committed to meeting customer needs will set you apart.