Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Leeds Federated, a mission-driven housing association.
- Benefits: Part-time role with competitive salary and essential car user allowance.
- Why this job: Make a real difference in people's lives by helping them find a home.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Join a diverse team committed to community wellbeing and continuous improvement.
The predicted salary is between 26799 - 39998 £ per year.
Location: Leeds
Salary: £33,498 FTE (£16,749 pro rata) Essential Car User Allowance, based on 18.75 hours per week
Job Type: Part time, Permanent
Closing date: 23rd February 2026
Interview Date: 4th March 2026
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
The Vacancy: Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. This is a part-time, patch-share role where you will work in partnership with another Neighbourhood Officer to jointly manage a defined housing patch, acting as the primary point of contact for our customers. You will be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you will do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we are looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Locations
Neighbourhood Officer in Leeds, Yorkshire employer: Leeds Federated Housing Association Ltd
Contact Detail:
Leeds Federated Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Leeds, Yorkshire
✨Tip Number 1
Get to know the company! Research Leeds Federated and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences in housing management where you’ve resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and customer-focused mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Neighbourhood Officer, strong communication is key. Use your application to demonstrate how you’ve effectively communicated with customers or colleagues in the past. We love seeing those confident communicators shine!
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Neighbourhood Officer and be ready to discuss how your experience aligns with the role. Familiarise yourself with Leeds Federated's mission and values, as this will show your genuine interest in the organisation.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you've resolved conflicts or handled difficult situations, as these will demonstrate your customer-focused mindset.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to tenancy breaches or anti-social behaviour. Practice your responses to these types of questions, focusing on how you would take prompt and fair action while ensuring the safety and wellbeing of the community.
✨Highlight Your Attention to Detail
Since the role involves completing administrative tasks accurately, be prepared to discuss your organisational skills. Share specific examples of how you've maintained high standards in your work, whether it's through managing records or conducting estate inspections. This will help convey your commitment to delivering quality outcomes.
