At a Glance
- Tasks: Support communities by managing housing and ensuring customer satisfaction.
- Company: Join Leeds Federated, a purpose-driven housing association.
- Benefits: Competitive salary, career growth, and a chance to make a difference.
- Other info: Diverse workplace with opportunities for personal and professional development.
- Why this job: Be the key contact for residents and help create sustainable communities.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 35803 - 35803 £ per year.
Location: Leeds
Salary: £35,803 per year
Job Type: Full time, 18 Month / Fixed Term
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you'll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we're looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer-focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer-based systems
- Committed to continuous improvement and delivering high-quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Closing Date: 3rd June 2026.
Interview Date: 12th - 17th June 2026.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Please click on the APPLY button to be redirected to our careers page to apply for this role.
Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Neighbourhood Officer in Humber employer: Leeds Federated Housing Association Ltd
Leeds Federated is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Neighbourhood Officer, you will have the opportunity to make a meaningful impact in people's lives while enjoying competitive benefits and a commitment to diversity and inclusion. With a focus on continuous improvement and collaboration, Leeds Federated fosters an environment where employees can thrive and grow professionally.
Contact Details:
Leeds Federated Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Humber
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Federated. Understand their mission and values, and think about how your experience in housing management aligns with what they stand for. This will help you connect better during the interview.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to be a confident communicator. Try role-playing common interview questions with a friend or family member to get comfortable expressing your thoughts clearly and concisely.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved customer enquiries or handled tenancy breaches. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in housing management and how it aligns with our mission at Leeds Federated. We want to see how you can make a difference!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be the main point of contact for our customers. Use your application to demonstrate your confident communication style and customer-focused mindset. Share examples of how you've built strong relationships in the past.
Be Detail-Oriented:Attention to detail is key in this role. Ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, reflecting the high standards we uphold.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Leeds Federated Housing Association Ltd
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Neighbourhood Officer and be ready to discuss how your experience aligns with the role. Familiarise yourself with Leeds Federated's mission and values, as this will show your genuine interest in the organisation.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you resolved conflicts or handled difficult situations, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in housing management or customer service. Think of specific instances where you took ownership of an issue and resolved it efficiently. This will highlight your proactive approach and commitment to high-quality service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, community initiatives, or how success is measured in the position.
