At a Glance
- Tasks: Engage with customers, solve their problems, and support your team in delivering excellent service.
- Company: Join Leeds Federated, a purpose-driven housing association making a difference in communities.
- Benefits: Enjoy 30 days holiday, flexible working options, and health benefits for your well-being.
- Other info: Join a diverse team committed to continuous improvement and community involvement.
- Why this job: Be the voice of our customers and help shape services that impact local lives.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
Permanent (Full-Time) Office Based - Monday to Friday
Do you enjoy talking to people and helping to solve problems? Are you ready to make a difference with customer interactions? Leeds Federated is looking for Customer Experience Advisors to join our Service Improvement Team. As a key member of our customer service team, you’ll be the first point of contact for tenants and residents across our housing services. You’ll handle a range of enquiries, from general questions to maintenance and repairs, and ensure these are dealt with promptly and accurately. You’ll also support colleagues with essential administrative tasks, helping to keep our services running smoothly and efficiently.
What you’ll do:
- Answer incoming calls from customers, dealing with a variety of enquiries including housing, repairs, and maintenance.
- Deliver excellent customer service, providing a professional, polite and helpful service to all customers.
- Handle customer enquiries relating to responsive repairs including effective computerised and manual administration.
- Assist with administrative duties including data entry, updating internal databases and correspondence.
- Liaise and work effectively with colleagues in other teams/departments to resolve problems.
- Maintain confidentiality and accuracy in all record-keeping and IT systems.
- Support our continuous improvement culture and participate in service reviews.
What we’re looking for:
- Good communication and customer service skills.
- Confidence and clarity when speaking to customers on the phone.
- Attention to detail and confident in using IT systems.
- Able to collaborate effectively with colleagues while also working independently managing tasks.
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Why Join Us?
This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.
Our commitment to our values goes beyond work itself; it extends to how we support you too:
- Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge.
- Flexible leave options – choose to buy extra annual leave or sell back unused days, giving you greater control over your time off.
- Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Working For Us
- Flexible working hours and options for home working.
- Healthshield health benefits scheme.
- Enhanced maternity, paternity and adoption pay.
- 30 days holiday (plus bank holidays).
- Occupational pension scheme.
Customer Experience Advisor in Leeds employer: LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
Leeds Federated is an exceptional employer that prioritises the safety and well-being of its customers while fostering a supportive work environment. As a Fire Protection and Compliance Assistant, you'll enjoy flexible working hours, generous holiday allowances, and opportunities for professional growth, all while making a meaningful impact in the community. With a strong commitment to diversity and employee welfare, Leeds Federated offers a unique chance to contribute to safe and sustainable living in the heart of Leeds.
Contact Details:
LEEDS FEDERATED HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LEEDS FEDERATED HOUSING ASSOCIATION LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LEEDS FEDERATED HOUSING ASSOCIATION LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LEEDS FEDERATED HOUSING ASSOCIATION LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at LEEDS FEDERATED HOUSING ASSOCIATION LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LEEDS FEDERATED HOUSING ASSOCIATION LIMITED!
How to prepare for a job interview at LEEDS FEDERATED HOUSING ASSOCIATION LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
