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- Tasks: Help customers via phone, email, and chat while ensuring a positive experience.
- Company: Join a supportive team in a growing customer service environment.
- Benefits: Comprehensive training, career progression, and wellbeing support.
- Why this job: Make a difference by helping others and building a rewarding career.
- Qualifications: Strong communication skills and a willingness to learn.
- Other info: No experience needed; all applicants are welcome!
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.
You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.
Key Responsibilities- Respond to customer enquiries via phone, email and online chat
- Provide accurate information and resolve issues in a timely manner
- Maintain detailed and clear customer records
- Work closely with internal teams to support customer needs
- Follow company procedures and contribute to service improvements
- Ensure a positive customer experience with every interaction
- Strong communication and active listening skills
- A calm, supportive and patient approach
- Comfortable working in a fast-paced environment
- Basic IT proficiency (MS Office, email, CRM systems)
- Problem-solving mindset and attention to detail
- Team-oriented and eager to learn
(No specific qualifications required; all applicants welcome.)
What We Offer- Comprehensive training and ongoing development
- Opportunities for progression into senior support or team lead roles
- Employee assistance programme and wellbeing support
- Inclusive and supportive workplace culture
How to Apply: Submit your CV via LinkedIn Easy Apply if you feel you would be a great addition to the team.
Customer Service Representative in Leeds employer: Leeds Events
Contact Detail:
Leeds Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping others, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved an issue, even if it’s not directly related to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated personality shine through. We want to see the real you, so don’t be afraid to express your enthusiasm for helping others!
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experiences, even if they’re not directly in customer service. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your thoughts clearly and avoid unnecessary jargon.
Apply Through Our Website: For the best chance of joining our team, apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Leeds Events
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Representative does. Familiarise yourself with the key responsibilities listed in the job description, like handling enquiries via phone, email, and live chat. This will help you demonstrate your enthusiasm for the role and show that you're ready to jump in.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past situations, whether in work or personal experiences. This will highlight your ability to connect with customers and resolve their issues.
✨Demonstrate Your Problem-Solving Mindset
Think of a time when you faced a challenge and how you resolved it. Be ready to share this during your interview. Employers love to see candidates who can think on their feet and come up with solutions, especially in a fast-paced environment like customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training process or how the team collaborates to improve customer service. It’s a great way to engage with the interviewer and leave a positive impression.
