Service Manager - Housing repairs and maintenance

Hours: 37 / week

Contract: Permanent

Location: Main office - Print Unit, 7 Limewood Approach, Seacroft, Leeds LS14 1NG. However, you may be required to work from any office location within the city. Hybrid working will be offered.

As Service Manager – Voids/Repairs, you will have the responsibility for ensuring the delivery of a large-scale programme of landlord’s repairs activity. You’ll thrive on providing proactive leadership to staff teams, to ensure that value for money is achieved through effective contract and performance management, and for ensuring that council homes are repaired and maintained to high standards. You will have a key role in ensuring that regulatory requirements are met, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

About You

• A detailed knowledge of a landlord’s repair and maintenance responsibilities, including legal and regulatory requirements.
• Detailed knowledge and experience of contract management and partnership working.
• Excellent communication skills and an ability to work effectively with others and form positive relationships.
• Experience of managing budgets.
• Experience of leading and managing a multi-disciplinary team.
• A drive to deliver customer centric services and to involve tenants in designing and monitoring the service.

About The Role

Most of the councils directly managed housing stock (c 52,000 homes) is split into three geographic areas, east, south, and west of the city. You will be responsible for managing the delivery of repairs programmes to both occupied and empty (void) homes in one of these three areas. You will also take a lead role for ensuring the consistency of void performance monitoring across the city.

The role brings a fantastic opportunity to showcase your skills and work with the residents of Leeds and alongside multi-disciplined teams within the Housing Leeds service, and wider council landlord functions. As the sector transforms in response to significant regulatory changes, your ideas, leadership, and joint working will pave the way for quality housing in the city for many years to come.

What We Offer You

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.

How To Apply

Please click apply for redirection to the council's recruitment platform and complete the online application form. If you have any queries or would like an informal chat about the role please contact Rob Goor by phone on 0113 3781092 or by email robert.goor@leeds.gov.uk.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.