Retail Assistant

Retail Assistant

Leeds Part-Time No home office possible
Go Premium
L

At a Glance

  • Tasks: Assist customers, manage stock, and ensure a welcoming atmosphere at Leeds Art Gallery's gift shop.
  • Company: Leeds City Council is a major employer focused on community values and development.
  • Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
  • Why this job: Join a vibrant cultural environment and make a positive impact on visitor experiences.
  • Qualifications: No specific qualifications needed, just a passion for customer service and retail.
  • Other info: Diverse applicants are encouraged; flexible working arrangements available.

Join to apply for the Retail Assistant role at Leeds City Council

Join to apply for the Retail Assistant role at Leeds City Council

Salary: A1-A3 *GBP*12.69 per hour

Hours: 18.25 hours over Tuesday, Wednesday and Sunday 9:45- 5:15

Location: Leeds Art Gallery

Working in the city beautiful flagship gallery you will contribute to the operational delivery of the giftshop at Leeds Art Gallery. You will offer a warm welcome and ensure the highest customer service to patrons while being proactive in sales.

Job title: Retail Assistant

Salary: A1-A3 *GBP*12.69 per hour

Hours: 18.25 hours over Tuesday, Wednesday and Sunday 9:45- 5:15

Contract: Permanent

Location: Leeds Art Gallery

Working in the city beautiful flagship gallery you will contribute to the operational delivery of the giftshop at Leeds Art Gallery. You will offer a warm welcome and ensure the highest customer service to patrons while being proactive in sales.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About You

As Retail Assistant, you will bring to the role:

  • excellent customer service skills
  • a motivation to ensure a high level of presentation
  • an interest in retail in a cultural environment
  • a confidence in using till systems and handling cash
  • an eye for detail in managing stock

About The Role

This is a great opportunity to be part of Leeds Art Gallery and work to support retail operations in the new shop. Based in the heart of the city, you be play an important role in reaching sales targets and making sure the shop is an integral part of the gallery visit.

You will coordinate stock delivery and merchandising shelves with well-presented products. As a Retail Assistant you will be motivated by helping customers, giving excellent product knowledge and achieving sales.

What We Offer You

We take pride in offering the best employee experience, with benefits including:

  • a competitive salary and annual leave entitlement plus statutory holidays
  • membership of the West Yorkshire Pension Fund with generous employer contributions
  • flexible and hybrid working arrangements subject to service requirements
  • a clear career pathway and continuing professional development opportunities
  • a range of staff benefits to help you boost your wellbeing and make your money go further

How To Apply

Apply for this job online. Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you\’ll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose: Contribute to the effective delivery of the giftshop at Leeds Art Gallery. Ensure the highest customer service and visitor experience is delivered, sales are maximised and visual presentation, stock levels and cleanliness are maintained.

Responsibilities for Grade:

  • Deliver excellent customer service and support customers with their enquiries and purchases
  • Develop knowledge of products and ranges on sale and proactively promote all retail stock incorporating add on sales where possible including the Picture Lending Scheme and online opportunities for print on demand
  • Follow visual presentation plans and guidelines to ensure a high level of standard is maintained
  • Update and maintain all relevant signage for the giftshop ensuring it is accurate and updated in accordance with the site brand guidelines, shop ranges and events
  • Replenish stock, ensure products are clearly priced and work with the Retail Supervisor to maintain levels
  • Process stock deliveries and report any damaged items and participate in stock takes when required
  • Utilise the EPOS system and process transactions (electronic and cash) accurately in line with relevant procedures
  • Process refunds and exchanges
  • Achieve sales targets as agreed and assist with the promotion of the retail offer
  • Assist with online orders including processing in line with correct procedures, pack and dispatch as required maintaining high quality standards
  • Ensure high standards of cleanliness within giftshop and where products are stored
  • To be responsible for carrying out relevant security procedures for giftshop within agreed guidelines and actively promote loss prevention activities
  • Participate in briefing sessions and training to develop skills and knowledge relevant to the post
  • Always present a positive image of the Art Gallery

Qualifications:

  • There is no specific qualification required for the post.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required

  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to communicate with a wide range of people
  • Ability to work effectively as part of a team or alone without regular supervision
  • Ability to deal with the public in a polite, friendly and helpful manner
  • Ability to respond to customer enquiries and complaints
  • Good numerical and literacy skills
  • Ability to take sales using an EPOS system

Knowledge Required

  • Knowledge of working in a customer facing retail outlet
  • Knowledge of a range of ICT applications including Microsoft Office
  • Knowledge of merchandising and displays

Experience Required

  • Experience of working in a retail customer facing role, engaging with the public on a day to day basis
  • Experience of cash handling and maintaining accurate financial and statistical records
  • Experience of active sales and working towards sales targets
  • Experience in participating in stocktakes
  • Experience in assisting with visual merchandising displays
  • Experience of following security procedures

Essential Behavioural & Other Characteristics

  • Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
  • Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
  • Able to understand and observe Leeds City Council equality and diversity policies.
  • Carry out all duties having regard to an employee responsibility under Health and Safety Policies.
  • Willingness to actively participate in training and development activities.
  • Flexible and adaptable to change to assist other services as required commensurate to grade.
  • Participate in appraisal, training, and development activities.
  • Be aware of and comply with Leeds City Council policies and procedures.
  • Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
  • Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
  • The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  • Demonstrate an interest in the work of Leeds Museums and Galleries.

Apply for this job

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Sales and Business Development

  • Industries

    Government Administration

Referrals increase your chances of interviewing at Leeds City Council by 2x

Get notified about new Retail Assistant jobs in Leeds, England, United Kingdom.

Wakefield, England, United Kingdom 6 days ago

Leeds, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 2 weeks ago

Castleford, England, United Kingdom 2 weeks ago

Wetherby, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 1 month ago

Leeds, England, United Kingdom 3 weeks ago

Leeds, England, United Kingdom 1 week ago

Retail Associate (24 hours) – Castleford

Castleford, England, United Kingdom 1 week ago

Retail Sales Advisor with Driving Duties

Leeds, England, United Kingdom 2 weeks ago

Knottingley, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 3 weeks ago

West Yorkshire, England, United Kingdom 4 weeks ago

York, England, United Kingdom 2 hours ago

Wakefield, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 4 days ago

Leeds, England, United Kingdom 3 weeks ago

Wetherby, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 3 weeks ago

Leeds, England, United Kingdom 3 weeks ago

Retail Stock Replenishment Assistant – HALIFAX

West Yorkshire, England, United Kingdom 1 month ago

Leeds, England, United Kingdom 5 days ago

Leeds, England, United Kingdom 4 days ago

Independent Retail Stocktake Assistant – Bradford £13.73 p/hr*

Bradford, England, United Kingdom 1 month ago

Wakefield, England, United Kingdom 4 days ago

West Yorkshire, England, United Kingdom 2 weeks ago

Halifax, England, United Kingdom 6 days ago

Wakefield, England, United Kingdom 4 days ago

Huddersfield, England, United Kingdom 4 days ago

Wakefield, England, United Kingdom 2 weeks ago

Wakefield, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Retail Assistant employer: Leeds City Council

Leeds City Council is an exceptional employer, offering a vibrant work environment at the iconic Leeds Art Gallery. With a commitment to employee development, competitive benefits including generous pension contributions, and a focus on inclusivity, this role as a Retail Assistant provides a unique opportunity to engage with the community while contributing to a cultural landmark in the heart of Leeds.
L

Contact Detail:

Leeds City Council Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Assistant

✨Tip Number 1

Familiarise yourself with Leeds Art Gallery and its offerings. Understanding the gallery's exhibitions and products will help you engage customers more effectively and demonstrate your genuine interest in the role.

✨Tip Number 2

Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you feel more confident when interacting with patrons and handling their enquiries.

✨Tip Number 3

Get comfortable with using EPOS systems by exploring online tutorials or resources. Being proficient with technology will make you stand out as a candidate who can handle transactions smoothly.

✨Tip Number 4

Showcase your enthusiasm for retail in a cultural environment during any informal conversations or interviews. Highlighting your passion for art and culture can set you apart from other candidates.

We think you need these skills to ace Retail Assistant

Excellent Customer Service Skills
Interpersonal Communication Skills
Ability to Work in a Team
Cash Handling Experience
EPOS System Proficiency
Numerical and Literacy Skills
Sales Target Achievement
Visual Merchandising Knowledge
Stock Management Skills
Attention to Detail
Problem-Solving Skills
Flexibility and Adaptability
Knowledge of Retail Operations
Ability to Handle Customer Enquiries and Complaints

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise skills like cash handling, stock management, and any previous roles where you provided excellent customer service.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for working in a cultural environment like Leeds Art Gallery. Mention specific examples of how you've contributed to sales or customer satisfaction in past roles.

Highlight Relevant Skills: In your application, clearly demonstrate your interpersonal skills, ability to work in a team, and experience with EPOS systems. Use bullet points to make these stand out.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Retail Assistant role.

How to prepare for a job interview at Leeds City Council

✨Showcase Your Customer Service Skills

As a Retail Assistant, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in the past, whether it's resolving a complaint or going the extra mile for a customer.

✨Demonstrate Your Interest in Retail

Express your enthusiasm for working in a cultural retail environment like Leeds Art Gallery. Research the gallery and its offerings, and be ready to discuss how you can contribute to enhancing the visitor experience.

✨Familiarise Yourself with EPOS Systems

Since handling cash and using till systems is part of the role, make sure you understand how EPOS systems work. If you have prior experience, mention it; if not, express your willingness to learn quickly.

✨Prepare for Teamwork Scenarios

The role requires working both independently and as part of a team. Think of examples where you've successfully collaborated with others or taken initiative on your own, and be ready to discuss these during the interview.

Retail Assistant
Leeds City Council
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

L
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>