registrar

As a Senior Registrar you will be taking up a senior position within the Leeds Register Office and joining our dedicated staff in delivering a variety of essential front‑line statutory services. The Register Office is responsible for registering all births, deaths, marriages and civil partnerships which take place in Leeds.

Key Responsibilities

• Attend marriage and civil partnership ceremonies and register births, deaths and still‑births.
• Officiate at ceremonies, attest notices of marriage and civil partnership and perform citizenship ceremonies.
• Process corrections and updates to historical registrations and capture customer information for the Tell Us Once service.
• Ensure the security of registers, register pages, certificates, schedules, related documents and fees collected.
• Maintain the highest levels of accuracy in manual records and electronic registrations.
• Provide a sensitive, polite and professional service to customers and consistently achieve high levels of customer satisfaction.
• Take customer payments, reconcile and bank income in accordance with Financial Regulations and provide accurate and timely financial information to management.
• Use own initiative and judgement to take ownership of and resolve most customer enquiries without assistance.
• Anticipate and identify potential problems and use negotiating and trouble‑shooting skills to resolve them.
• Support service delivery by managing own workload and prioritising effectively.
• Make timely returns of all events to appropriate organisations within and outside the council.
• Monitor the quality and accuracy of registrations and provide relevant feedback.
• Make registration appointments and maintain the status of bookings on the electronic diary.
• Assist in staff training, coaching and mentoring where required.
• Handle telephone, email and work queue enquiries.
• Liaise with partners and stakeholders at a local and national level to provide a comprehensive service for customers.
• Have an awareness of other council services and advise or direct customer enquiries appropriately.
• Maintain an up‑to‑date knowledge of relevant legislation, regulations and service developments.
• Handle personal information sensitively and confidentially with due regard to GDPR, the Data Protection Act and relevant Registration legislation.
• Support the implementation of new legislation and process change to ensure the service is delivered efficiently and effectively.
• Work flexibly to meet the needs of the service, colleagues and customers.
• Assist in the development of specific projects as required.
• Provide a Sunday service (9.00‑10.00 a.m) on a rota basis for emergency death registrations.
• Flexible and adaptable to change and to assist other services as required commensurate to grade.
• Participate in appraisal, training and development activities as necessary to ensure up‑to‑date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
• Work collaboratively with colleagues to achieve service targets, knowing when to seek help and adviceli>
• Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding and promoting the values, standards and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Qualifications

• Four GCSEs (Grade A‑C) or equivalent including Maths and English.
• Customer Services NVQ Level 3 desirable.
• Excellent presentation skills with the ability to control and manage groups of people and perform ceremonies in a clear and professional manner.
• Able to take ownership of and make decisions to effectively resolve a range of registration enquiries with minimal supervision.
• Able to analyse and interpret complex registration legislation and information on behalf of customers.
• Commitment to delivering high quality customer care and meeting the needs of customers.
• Able to communicate confidently, effectively and sensitively with a wide variety of customers.
• Able to demonstrate patience, tact and understanding and to deal with difficult situations in a calm, confident and effective manner.
• Good command of written English with the ability to prepare written documents in a clear and legible manner.
• Inputting electronic information with the highest levels of accuracy and attention to detail.
• Ability to maintain confidentiality and comply with Data Protection, GDPR and other relevant legislation.
• Able to work independently and to manage own workload within time constraints.
• Adaptable and flexible and able to cover other duties at short notice.
• Able to monitor accuracy and data quality of other staff and provide feedback.
• Knowledge of relevant Registration Service legislation, policies and procedures.
• Registering births, deaths, still‑births and marriages.
• Providing a face‑to‑face public service working to customer care standards.
• One‑to‑one interviewing in situations requiring sensitivity.
• Working as part of a team, supporting colleagues to meet targets and deliver a responsive service.
• Accurately creating and updating manual and electronic forms.
• Working flexibly, adapting to and dealing with conflicting demands.
• Working independently and managing own workload within time constraints.
• Working with sensitive or confidential information.
• Monitoring work quality and providing feedback.
• Handling cash on a regular basis, reconciling and recording fees received.
• Ready to travel to various work locations across Leeds.
• Mature judgment, articulate and confident disposition.
• Effective and active listening skills using diplomacy and tact.
• Open‑minded and embraces change as a challenge and opportunity.
• Self‑motivated and leads by example.
• A professional approach and presentation.
• Committed to continuous improvement.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee\’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities to ensure up‑to‑date knowledge, skills and continuous professional development.
• Understand and embrace our values, behaviours and codes of conduct.
• Knowledge of the latest developments and good practice in the Local Registration Service.

Benefits

• Competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.