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- Tasks: Manage complaints and ensure compliance with SEND legislation while promoting excellent customer service.
- Company: Local authority in Leeds dedicated to supporting children with special educational needs.
- Benefits: Competitive salary, professional development, and flexible working arrangements.
- Why this job: Make a real difference in the lives of children and families while developing your career.
- Qualifications: Experience in complaint handling and knowledge of the SEND Code of Practice required.
- Other info: Join a supportive team focused on positive outcomes for children with special educational needs.
The predicted salary is between 36000 - 60000 £ per year.
A local authority in Leeds is seeking a SEN Resolution Officer to represent the SENSAP Team. This role involves managing complaints, fostering a culture of customer service, and ensuring compliance with SEND legislation.
Candidates should have experience in complaint handling and knowledge of the SEND Code of Practice, along with strong interpersonal skills.
The position offers a competitive salary, professional development opportunities, and flexible working arrangements.
SEN Complaints & Resolutions Lead in Leeds employer: Leeds City Council
Contact Detail:
Leeds City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEN Complaints & Resolutions Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the SEN field, especially those who work in local authorities. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on the SEND Code of Practice. We want you to be able to discuss it confidently and show how your experience aligns with the role. Knowledge is power!
✨Tip Number 3
Showcase your complaint handling skills during interviews. Share specific examples of how you've resolved issues in the past. This will demonstrate your ability to foster a culture of customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SEN Complaints & Resolutions Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaint handling and knowledge of the SEND Code of Practice. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Interpersonal Skills: Since this role is all about managing complaints and fostering a customer service culture, let us know about your strong interpersonal skills. Share examples of how you've successfully resolved issues or built relationships in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leeds City Council
✨Know Your SEND Code of Practice
Make sure you brush up on the SEND Code of Practice before your interview. Understanding the legislation will not only show your expertise but also demonstrate your commitment to compliance and effective complaint handling.
✨Showcase Your Interpersonal Skills
Prepare examples that highlight your strong interpersonal skills. Think about times when you've successfully resolved complaints or fostered a positive customer service culture. This will help you illustrate how you can contribute to the SENSAP Team.
✨Research the Local Authority
Familiarise yourself with the local authority in Leeds and their specific challenges regarding SEN. This knowledge will allow you to tailor your responses and show that you're genuinely interested in the role and the community you'll be serving.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your enthusiasm for the position and gives you a chance to learn more about their approach to complaints and resolutions, as well as professional development opportunities.
