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- Tasks: Deliver exceptional customer service and resolve enquiries at the Contact Centre.
- Company: Local governmental body in Leeds with a commitment to community service.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and ability to handle pressure.
- Other info: Collaborative team environment focused on enhancing service delivery.
The predicted salary is between 30000 - 42000 £ per year.
A local governmental body in Leeds is seeking a Customer Service Officer to deliver exceptional front-line service at the Contact Centre. You will interact with customers, resolve enquiries independently, and provide professional support across various channels.
The role entails maintaining a thorough knowledge of council services, handling difficult situations with care, and collaborating with team members to enhance service delivery.
The ideal candidate has strong customer service skills and the ability to work under pressure.
Resident Services Advisor — Hybrid Role in Leeds employer: Leeds City Council
Contact Detail:
Leeds City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor — Hybrid Role in Leeds
✨Tip Number 1
Research the local council services thoroughly before your interview. Knowing the ins and outs of what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle difficult situations and be ready to share examples from your past experiences. This will demonstrate your ability to resolve enquiries independently.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! The role involves collaborating with team members, so be prepared to discuss how you've worked effectively in a team setting to enhance service delivery.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your progress and gives you a better chance to shine.
We think you need these skills to ace Resident Services Advisor — Hybrid Role in Leeds
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what a Resident Services Advisor does. Familiarise yourself with the job description and think about how your skills match up. This will help us see why you're the perfect fit!
Show Off Your Customer Service Skills: This role is all about delivering exceptional service, so highlight your customer service experience. Share specific examples of how you've resolved enquiries or handled difficult situations in the past. We love to see real-life stories!
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to keep your tone professional. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively with customers and team members alike.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds City Council
✨Know Your Stuff
Make sure you have a solid understanding of the council services you'll be dealing with. Research common enquiries and challenges faced by the Contact Centre. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved difficult situations or went above and beyond for a customer. This will demonstrate your ability to handle enquiries independently and effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. You might even want to practice with a friend or family member to get comfortable with this skill.
✨Stay Calm Under Pressure
Since the role involves working under pressure, be prepared to discuss how you manage stress and maintain professionalism in challenging situations. Share specific strategies you use to stay calm and focused, as this will highlight your suitability for the role.
