CCTV Operator in Leeds

As a CCTV Operator you will:

• Monitor public space CCTV
• Record and log incidents observed on CCTV
• Operate the Councils City Centre Vehicle Access Scheme
• Monitor alarm activations and deploy Officers to attend alarms
• Engage with Police and other partners to prevent and detect crime

Responsibilities:

• Work in a 24/7, 7 day a week control room, on a 4 days on / 4 days off pattern, alternating between day and night shifts.
• Operate CCTV, the City Centre Vehicle Access Scheme and the intruder/fire monitoring alarm receiving centre, delivering services to agreed performance standards while maintaining professional standards and value.
• Support Leedswatch Services and contribute to the vision of a positive and inclusive working environment that supports the Safer Leeds ambition for safety.
• Work with the Police and other agencies to provide an appropriate response to incidents, using a range of communication tools (radios, telephone, intercom).
• Monitor, evaluate, and respond to incidents by reviewing camera images and monitoring radio systems to assist in the effective deployment of Police resources.
• Monitor Intruder, Fire, Panic and Third Party Alarms from the Alarm Response Centre and deploy Officers as required.
• Maintain records and evidential material in a clear and accurate format; produce and maintain detailed records that may be used in Court; attend Court if required to give evidence.
• Carry out duties in accordance with CCTV procedures, codes of practice and relevant legislation to ensure security, integrity, accuracy and confidentiality of information.
• Check equipment functioning and report faults; ensure continuous monitoring and effective alarm response.
• Be responsible for working to and implementing the Leedswatch Code of Practice and CCTV Strategy; ensure monitoring of people, vehicles and buildings within CCTV coverage with strict confidentiality.
• Use own initiative and judgement to provide outcomes and solutions for customers/partners from a range of options.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training and development activities; maintain up-to-date knowledge and skills.
• Collaborate with colleagues and know when to seek help and advice.
• Attend relevant meetings, training days/events as requested to contribute to the service ethos and aims.
• Be aware of and comply with Leeds City Council policies and procedures (e.g., child protection, health, safety and security, confidentiality, data protection) and report concerns appropriately.
• Promote equality and anti-discrimination; uphold and promote the Council values, standards and equality policies.
• Recognise and challenge incidents of racism, harassment, or discrimination and ensure compliance with related policies.
• The duties are not exhaustive and may include other duties within the spirit of the post.
• The role may require working within the Council’s flexibility protocol.

Qualifications and Requirements:

• Able to keep accurate records; able to liaise professionally with emergency services and other Agencies.
• Ability to communicate effectively by telephone and over radio with a wide variety of people in a polite and tactful manner; able to communicate at all levels.
• Able to work in a team or on own initiative; able to work with minimal supervision; able to evaluate incidents and make instantaneous decisions on required action.
• Understanding of confidentiality and the Data Protection Act; good organisational and interpersonal skills.
• Able to work flexibly across different work locations and areas as appropriate.
• Carry out duties with regard to health and safety policies; maintain equipment, stationery and clothing.
• Experience of working with a range of computer packages.
• Commitment to continuous improvement; willingness to participate in training and development; understanding and embracing council values, behaviours and codes of conduct.

Additional Information:

• The Council has adopted a flexibility protocol; this role will be expected to work within these parameters.
• A competitive salary, annual leave entitlement plus statutory holidays; membership of the West Yorkshire Pension Fund with employer contributions; flexible and hybrid working arrangements (subject to service requirements); clear career pathways and continuing professional development opportunities; staff benefits to support wellbeing.
• We welcome applications from everyone and actively seek a diverse range of applicants.
• This role is based in the UK. Right to work in the UK must be evidenced prior to commencing employment. Sponsorship for a Skilled Worker visa may be considered where eligible.