Business Development Support Officer in Leeds

Overview

The Communities, Housing and Environmental Services Directorate along with partners deliver a wide range of services and is responsible for addressing poverty and inequality. This exciting new role will see you play a key part in contributing towards the Business Development team being a centralised hub of best practice for the directorate. To achieve this the team is responsible for strengthening existing corporate links by providing a cross-directorate approach towards delivering our key services through using our data and intelligence to support our decision making. You will be required to support programmes of high-profile work taking place across the directorate. To do so you will need to use existing and develop new skills to effectively facilitate greater co-ordination and collaboration across services, enabling our directorate to be more integrated, efficient, and effective with a clear focus on our people, citizens, and communities. The role will also involve you undertaking data analysis and reporting work and contributing towards the development of data management systems to suit business needs. Throughout your journey with us your training and development needs will be fully supported. We are also dedicated to ensuring that you have the right work life balance.

Job Purpose:

To contribute towards the development of the service through supporting the delivery of all Business Development work which is focused on facilitating greater co-ordination and collaboration across services, enabling our Directorate to be more integrated, efficient, and effective with a clear focus on our people, citizens, and communities. This role also covers data manipulation, analysis and reporting and the ongoing development of data management systems to suit business needs.

Responsibilities

• Developing and maintaining productive relationships with all our stakeholders who range from staff at all levels, councillors, and partner organisations.
• Managing own workload and prioritising effectively.
• Working as part of a team, providing supervision when required to ensure collective objectives and targets are met.
• Sharing knowledge of best practice with colleagues and managers across the service.
• Assisting on the provision of regular returns in relation to performance and risk management.
• Supporting discrete service improvement pieces and business process review work and assist the implementation of any agreed changes.
• Attending relevant meetings and taking minutes.
• Knowledge and experience of adhering to legislative business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
• Providing support for directorate wide communication and events.
• Maintaining both manual and electronic records.
• Inputting and retrieving data from a variety of computerised systems for business need.
• Highlighting the outcomes achieved from our work through undertaking detailed analysis and producing reports and information for our stakeholders.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• To work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
• Committed to excellent customer care and putting the customer at the heart of everything, and continually improving customer satisfaction - both in relation to internal and external customers.
• Continually look for ways to improve processes and service delivery remembering the need to ensure value for money and limited funds.
• Prepared and able to pick up and lead new areas of work, as required.
• Understand and observe Leeds City Council Equal Opportunities Policy.
• To carry out all duties having regard to an employee's responsibility under Health & Safety Policies.
• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.
• Understand and embrace our values, behaviours, and codes of conduct.
• Able to time manage and prioritise work effectively.

Knowledge and Experience

Knowledge Required:

• Understanding of local government issues.
• Working knowledge of how our Directorate and the wider council works.
• An awareness of project management techniques.
• An understanding of how to collect, store and organise data.

Experience Required:

• Providing an efficient customer service.
• Coordinating, updating, and communicating work plan actions.
• Working on successful work programmes/projects.
• Problem solving and developing workable solutions.
• Implementing change and taking forward initiatives and/or policies from inception to application.

Behavioural & other Characteristics:

• Approach work with a 'can do' attitude and learn from experience.
• Take personal responsibility for delivering work on time and for own workload.
• Attention to detail.
• Actively seek out feedback to ensure continuous improvement both personally and with work processes/approaches.
• Actively work with people across the immediate and wider teams.

Benefits and Additional Information

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.