Administrative Assistant South Group One Family Services

Salary: B1 £24,404 - £25,183 pro rata

Hours: 18.5 (all year round)

Contract: Permanent

Location: Various locations across the City.

Are you interested in a career in admin supporting Little Owls nurseries and Children Centres? Learning for Life Service is a great place to progress in your admin career, we support staff to learn and progress by offering regular training.

We are committed to the ambition of Child Friendly Leeds. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About The Role

As an Administrative Assistant you will be based at a Little Owls nursery or children centre. You will support senior managers and staff teams by providing a high quality reception and administrative service and offering first class customer care to service users. It is rewarding work, as well as energetic and at times challenging.

You will:

• Provide high quality administrative support for Senior leaders and the service.
• Provide excellent customer service to customers, colleagues and visitors.
• Have a good knowledge of IT systems and work through raising orders, paying invoices and organising services.

About you:

We are looking for enthusiastic, adaptable candidates with personal qualities to support a very busy service. You must have:

• Excellent communication and listening skills
• Good IT skills with knowledge of using databases and Microsoft packages.

We expect the following experience and qualifications:

• Good standard of literacy and numeracy
• Good computer literacy
• Experience of working with others
• Ability to work in different environments

What We Offer You

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How To Apply

Apply for this job online. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact: Andrea Smith, Children and Family Service – Tel: 0113 3784516 Email: andrea.smith@leeds.gov.uk.

Please be aware that successful applicants will be employed by LCC and not a particular centre and could be asked to work at any of the city wide Little Owls Nurseries or Children Centres.

A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Purpose: To support senior managers and staff teams by providing a high quality reception and administrative service and offering first class customer care to service users.

Responsibilities

• In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient service within the administration area.
• To assist in providing a range of administrative support for internal and external customers.
• To work as part of a team to provide customer focused services.
• To be the first point of contact for visitors and customers – both in person and on the telephone. It is expected that everyone will be dealt with in a courteous, professional, calm and friendly way.
• Provide an excellent customer service to customers, colleagues and visitors.
• To liaise with colleagues in order to prioritise work to meet conflicting deadlines.
• To maintain accurate records and track progress of work.
• To assist with the induction of new staff including the demonstration of duties.
• Ordering and monitoring stock supplies.
• To undertake administrative duties including:

• Preparing routine correspondence and standard forms
• Managing meeting rooms and dealing with hospitality and signing-in of visitors
• Preparation of certificates, information packs, handbooks, etc
• Assist with the arrangements for events etc.

Qualifications

• Literacy & Numeracy.
• NVQ Level 3 in Business Administration or equivalent would be desirable.

Essential requirements

Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

• Able to communicate effectively with a wide range of people.
• Able to input/retrieve information from databases.
• Able to process documentation using Word.
• Able to accurately enter/retrieve data information from information systems.
• Able to work flexibly as part of a team & show initiative.
• Able to prioritise work to meet conflicting deadlines.
• Able to demonstrate good numeracy & literacy skills.
• An ability to respect sensitive and confidential work.
• To display a responsible and co-operative attitude to working towards the achievement of the service's aims and objectives.
• Knowledge of general office procedures and practice.
• Knowledge of relevant financial regulations to carry out financial transactions.
• Qualifications demonstrating ability in numeracy and literacy.
• Experience of dealing with queries from a wide range of people.
• Experience of working in partnership with others to deliver work to set deadlines.
• Experience of providing customer focussed services.
• Experience of participating in teams.
• Experience in the use of the Microsoft package.

Essential Behavioural & Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing.
• Willingness to actively participate in appraisal, training and development activities to ensure up-to-date knowledge and skills.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements

Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

• NVQ Level 3 or equivalent in administration.