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- Tasks: Deliver top-notch reception service and support to students and visitors.
- Company: Join Harrogate College, a friendly and professional environment focused on student success.
- Benefits: Enjoy generous annual leave, pension schemes, and flexible working options.
- Why this job: Be part of a progressive college aiming for net zero by 2035 while enhancing student experiences.
- Qualifications: Level 2 in Literacy and Numeracy or commitment to achieve within a year; customer service experience preferred.
- Other info: Mandatory safeguarding checks ensure a safe environment for all students.
The predicted salary is between 24000 - 36000 £ per year.
School and Customer Service Administrator
Join to apply for the School and Customer Service Administrator role at Leeds City College
School and Customer Service Administrator
2 days ago Be among the first 25 applicants
Join to apply for the School and Customer Service Administrator role at Leeds City College
About The Role
We\’re looking for a dedicated
About The Role
We\’re looking for a dedicated School and Customer Service Administrator to join our team at Harrogate College and help create exceptional experiences for students, staff, stakeholders, and visitors.
What You Will Do
- Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
- To provide information, data and advice as required by students, staff, stakeholders and external visitors.
- To ensure relevant queries have an appropriately managed handover and post-query resolution.
- Identify, avoid and resolve problems quickly to enhance the customer journey.
- Provide an excellent reception service – greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
- To undertake the required administration supporting the school admin team; student record data management, hiring facilities and cross-college support.
- Provide an excellent level of customer service that represents the company’s brand.
- Delivery of the campus health and safety & emergency response procedures including first aid.
About You
- Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
- Proven experience as working on Front of House or customer service setting.
- Ability to work flexibly across a number of tasks and changing priorities.
- Good communication skills.
- Good basic IT Skills.
Benefits
The group offers a range of excellent benefits, including:
Annual Leave
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension Schemes With Generous Employer Contributions
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD Opportunities
Annual staff conference plus 2 additional staff development days.
Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Harrogate College has excellent facilities and provides a professional and friendly environment. We pride ourselves on working closely with employers, the local community and other stakeholders to provide curriculum and support that meets the needs of our students. We are working towards becoming a recognised centre of green excellence which is supported through our sustainability pledge to become a net zero college by 2035.
We have recently been awarded £16m of government funding to transform our campus. The energy-efficient new building will include a workshop unit that provides large scale facilities aligned to industry needs including advanced manufacturing, low carbon construction, retrofit, sustainable energy and bioeconomy, health science and hospitality. This will complement the college’s existing tech centre which is home to its motor vehicle, electrical, joinery and welding workshops.
Choosing to work for Harrogate College means that you will be part of a nurturing, inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to Harrogate College.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
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School and Customer Service Administrator employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School and Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the specific needs of Harrogate College. Research their values, mission, and recent developments, such as their sustainability pledge and new facilities. This knowledge will help you demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled challenging situations in previous roles. Be ready to discuss how you resolved issues and improved customer satisfaction, as this is crucial for the School and Customer Service Administrator position.
✨Tip Number 3
Practice your communication skills, as they are essential for this role. Engage in mock conversations or role-plays with friends or family to refine your ability to convey information clearly and effectively, especially in a busy reception environment.
✨Tip Number 4
Network with current or former employees of Harrogate College if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out as a candidate who understands the environment.
We think you need these skills to ace School and Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the School and Customer Service Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer service or administrative roles. Provide specific examples of how you have successfully managed queries, provided excellent service, or handled front-of-house duties.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with diverse groups.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a role in administration.
How to prepare for a job interview at Leeds City College
✨Showcase Your Customer Service Skills
As a School and Customer Service Administrator, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled queries or resolved issues for students or visitors.
✨Demonstrate Flexibility and Adaptability
This role requires juggling multiple tasks and adapting to changing priorities. Be ready to discuss how you've managed similar situations in the past, highlighting your organisational skills and ability to stay calm under pressure.
✨Familiarise Yourself with Health and Safety Procedures
Since you'll be involved in campus health and safety, it's important to understand basic procedures. Brush up on relevant health and safety protocols and be prepared to discuss how you would handle emergency situations.
✨Research the College's Values and Initiatives
Harrogate College prides itself on its commitment to sustainability and community engagement. Familiarise yourself with their initiatives and be ready to express how your values align with theirs during the interview.
