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- Tasks: Be the friendly face of our campus, welcoming visitors and supporting daily operations.
- Company: Leeds City College is a top-notch provider of further education and apprenticeships.
- Benefits: Enjoy 39 days of annual leave, excellent pension schemes, and flexible working options.
- Other info: This role offers a unique reduced-year schedule, perfect for balancing work and studies.
- Why this job: Join a supportive team and make a real impact in students' lives while growing your career.
- Qualifications: Customer service experience, strong IT skills, and attention to detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
This is a full-time, reduced-year role: 37 hours a week, 39 weeks a year. We are looking for a Receptionist to join our Foundation Studies Team at Joseph Priestley Campus, Beeston. This position involves being the first point of contact for students, staff, parents, and visitors, with administrative tasks supporting the administration and management teams. The role supports a busy campus with approximately 180 students, with potential for growth.
What You Will Do
- Provide a warm welcome to all visitors, ensuring they sign in and are aware of safeguarding procedures.
- Support attendance recording and follow-up on absences by contacting students, parents, and transport departments.
- Assist the Campus Management team in daily operations, including sending letters and data entry into databases and spreadsheets.
- Handle enquiries via in person, email, and phone, adapting to a variety of tasks in a busy environment.
About You
- Experience in a busy customer service role, preferably in education.
- Experience with databases is advantageous.
- Excellent IT skills, including Microsoft and Google suite.
- Attention to detail, strong communication skills, and ability to work independently and as part of a team.
- Experience working within SEN provision is an advantage.
Benefits
- Generous annual leave: 39 days plus bank holidays for full-time staff, pro-rata for part-time.
- Excellent pension schemes including Teachers’ and Local Government schemes.
- Memberships, discounts, and travel schemes.
- Learning, development, and wellbeing initiatives.
- Flexible and hybrid working options depending on role requirements.
About Us
Leeds City College is a leading provider of further education and apprenticeships, committed to innovative, supportive, and inclusive education. We invest in our staff's professional growth and offer numerous opportunities for career progression.
Safeguarding
We are committed to safeguarding and expect all staff to undergo pre-employment checks, including an enhanced DBS, online checks, and references. It is a criminal offence to apply if barred from regulated activity involving children.
Equality, Diversity, and Inclusion
Our recruitment process promotes fairness and diversity, aiming to reflect the communities we serve. We are dedicated to creating an inclusive workplace where everyone is treated with respect and equity.
Recruitment Agencies
We do not accept unsolicited CVs from agencies. All agency submissions must be made through our official channels, and we will contact agencies directly if needed.
Receptionist (Reduced Year) employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Reduced Year)
✨Tip Number 1
Familiarise yourself with Leeds City College and its Foundation Studies Team. Understanding their values and mission will help you align your responses during any interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills by simulating various scenarios you might encounter as a receptionist. This could include handling difficult enquiries or managing multiple tasks at once, which will prepare you for the busy environment.
✨Tip Number 3
Network with current or former employees of Leeds City College, especially those who have worked in similar roles. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Highlight any experience you have with databases and IT skills in your conversations. Being able to demonstrate your proficiency with tools like Microsoft and Google Suite can set you apart from other candidates.
We think you need these skills to ace Receptionist (Reduced Year)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in educational settings. Emphasise your IT skills and any experience with databases, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've provided excellent customer service in previous roles, especially in busy environments.
Highlight Relevant Skills: In your application, clearly outline your ability to handle enquiries through various channels (in person, email, phone). Mention your adaptability and teamwork skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leeds City College
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for many. Highlight your previous experience in customer service roles, especially in education, and share specific examples of how you've provided excellent service in busy environments.
✨Demonstrate IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft and Google Suite. You might even want to mention any specific databases you've worked with, as this could set you apart from other candidates.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when handling administrative tasks. Be ready to provide examples of how you've ensured accuracy in your work, whether it's through data entry or managing communications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as dealing with difficult visitors or managing multiple tasks at once. Think of scenarios from your past experiences where you successfully navigated challenges and be ready to share those stories.