At a Glance
- Tasks: Be the friendly face of our campus, welcoming students and visitors while managing reception duties.
- Company: Leeds City College, a vibrant place for learning and growth.
- Benefits: Part-time hours, competitive salary, and a supportive community.
- Other info: Flexible part-time role perfect for students looking to gain experience.
- Why this job: Make a difference in students' lives and help create an inclusive environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 26208 - 32032 £ per year.
Leeds City College's Rothwell Campus is seeking a welcoming Front of House Customer Experience Assistant to be the first point of contact for students, visitors and staff.
You will manage reception, provide excellent service and carry out administrative duties to ensure smooth day-to-day campus operations.
The role is part-time, 18 hours per week over 40 weeks, with a salary of £11,814.09 per annum.
The successful candidate will foster an inclusive environment where adult learners can thrive.
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Student Experience & Front Desk Assistant in Leeds employer: Leeds City College
Leeds City College's Rothwell Campus is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about enhancing student experiences. With opportunities for professional growth and development, employees are encouraged to thrive in their roles while contributing to a vibrant educational environment. The part-time nature of the role allows for a balanced work-life dynamic, making it perfect for individuals seeking meaningful employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience & Front Desk Assistant in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leeds City College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leeds City College and let us see your personality shine through!
We think you need these skills to ace Student Experience & Front Desk Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leeds City College.
Get Familiar with Our Brand:Before applying, take some time to learn about Leeds City College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leeds City College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leeds City College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leeds City College will surely appreciate.
