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For Companies At a Glance
- Tasks: Provide exceptional support and guidance to students throughout their journey.
- Company: A leading education institution in Leeds with a friendly atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while working in a vibrant community.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dedicated team and enjoy a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent education institution in Leeds is seeking a Customer Experience Assistant to join a dedicated team in delivering exceptional guidance and information to students. The ideal candidate will thrive in a dynamic, friendly environment, providing support throughout the student journey.
Responsibilities include:
- Offering outstanding service via multiple contact channels
- Contributing to recruitment events
- Ensuring student needs are met
This role is essential for fostering a positive experience in a diverse educational community.
Student Experience & Enquiries Advisor in Leeds employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience & Enquiries Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the institution on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We should also think of examples from our past experiences that showcase our ability to provide outstanding service and support.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for helping students shine through. We want to convey how much we care about enhancing the student journey and creating a positive experience.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Student Experience & Enquiries Advisor in Leeds
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your enthusiasm for helping students. Share any relevant experiences or stories that highlight your commitment to enhancing the student experience.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Student Experience & Enquiries Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point, ensuring that your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Leeds City College
✨Know the Institution Inside Out
Before your interview, do some homework on the education institution. Familiarise yourself with their values, mission, and any recent news or initiatives. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Customer Service Skills
As a Student Experience & Enquiries Advisor, you'll need to demonstrate your ability to provide exceptional service. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer interaction skills. Practice responding to common student enquiries or complaints. This will help you feel more confident and showcase your ability to think on your feet.
✨Emphasise Teamwork and Adaptability
In a dynamic environment, being a team player is crucial. Share examples of how you've collaborated with others to achieve a common goal. Also, highlight your adaptability by discussing times when you've successfully navigated change or uncertainty in a work setting.
