At a Glance
- Tasks: Provide outstanding customer service and guidance to students on their educational journey.
- Company: Join a vibrant team at Leeds City College, a leading education institution.
- Benefits: Enjoy generous annual leave, pension schemes, and professional development opportunities.
- Other info: Flexible working options and a commitment to equality and diversity.
- Why this job: Make a real difference in students' lives while working in a friendly environment.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path. We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders. We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience. Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest. If you’ve applied for this role within the last three months, there’s no need to reapply, we truly appreciate your continued interest.
What You Will Do
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
- Provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
- Promote course specific curriculum programs and activities.
- Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google applications.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
Benefits
- Annual Leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays.
- Pension Schemes With Generous Employer Contributions: Teachers’ Pension Scheme, Local Government Pension Scheme, People’s Pension Scheme.
- CPD Opportunities: Annual staff conference plus 2 additional staff development days.
- Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
- Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
- Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does. We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection with children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool.
RECRUITMENT AGENCIES
We do not accept unsolicited CVs and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
Customer Experience Assistant in Leeds employer: Leeds City College
Leeds City College is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. With generous annual leave, comprehensive pension schemes, and a commitment to wellbeing initiatives, staff are encouraged to thrive both personally and professionally. Located in central Leeds, the college provides excellent transport links and a dynamic environment where you can make a meaningful impact on students' lives while enjoying diverse career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds City College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds City College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds City College:Your cover letter is your chance to shine! Tell us why you want to work at Leeds City College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds City College!
How to prepare for a job interview at Leeds City College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
