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For Companies At a Glance
- Tasks: Provide outstanding customer service and guidance to students on their educational journey.
- Company: Join a vibrant team at Leeds City College, a leading education institution.
- Benefits: Enjoy generous annual leave, pension schemes, and professional development opportunities.
- Why this job: Make a real difference in students' lives while working in a friendly environment.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible working options and a commitment to equality and diversity.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path. We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders. We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience. Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest. If you’ve applied for this role within the last three months, there’s no need to reapply, we truly appreciate your continued interest.
What You Will Do
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
- Provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
- Promote course specific curriculum programs and activities.
- Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google applications.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
Benefits
- Annual Leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays.
- Pension Schemes With Generous Employer Contributions: Teachers’ Pension Scheme, Local Government Pension Scheme, People’s Pension Scheme.
- CPD Opportunities: Annual staff conference plus 2 additional staff development days.
- Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
- Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
- Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does. We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress. Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection with children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool.
RECRUITMENT AGENCIES
We do not accept unsolicited CVs and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
Customer Experience Assistant in Leeds employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant in Leeds
✨Tip Number 1
Get to know the company! Research Leeds City College and Luminate Education Group. Understand their values and mission, so you can show how you fit into their culture during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding support, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to Leeds City College. This can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Assistant in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping students and making their experience memorable.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leeds City College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Assistant role. Familiarise yourself with the key responsibilities and think about how your skills and experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you identified a customer's needs and provided effective solutions. This will demonstrate your problem-solving skills and ability to connect with students and stakeholders.
✨Practice Your Communication Style
Good communication is key for this role, so practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member. Focus on being friendly and enthusiastic, as these traits are essential for making a positive impression on students and visitors.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the college's approach to student support. This shows your interest in the role and helps you gauge if it's the right fit for you.
