At a Glance
- Tasks: Help students find their perfect course and career path with a smile.
- Company: Join a friendly team at Luminate Education Group, dedicated to outstanding customer experiences.
- Benefits: Enjoy 44 days of annual leave, pension schemes, and flexible working options.
- Other info: Dynamic role with opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 20038 - 25000 £ per year.
2 roles are available for this vacancy: 1 x Full time, full year and 1 x Full time, reduced year (36 weeks). We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path. Our team is friendly, passionate and dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders. We support students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Location: Our new campus, Livingstone House, is near Leeds Dock, just south of Leeds city centre. The campus benefits from excellent transport links and is within easy reach of Leeds bus and rail stations, and a range of local amenities. Actual salary is £21,856.04 per annum for the reduced year position.
What You Will Do
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
- Provide outstanding customer service, information and guidance over several contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum-specific activities.
- Promote course-specific curriculum programs and activities.
- Work flexible and diverse workflows and shift patterns in line with business needs, including the occasional Saturday.
About You
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer-focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google applications.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
Benefits
- Annual Leave Curriculum and Management: 44 days plus bank holidays.
- Curriculum support and business support: 39 days plus bank holidays.
- Pension Schemes With Generous Employer Contributions.
- CPD Opportunities Annual staff conference plus 2 additional staff development days.
- Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
- Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Flexible and hybrid working opportunities.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection with children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds employer: Leeds City College
Luminate Education Group is an exceptional employer that prioritises the growth and wellbeing of its staff while fostering a vibrant and inclusive work culture. Located near Leeds Dock, our new campus offers excellent transport links and a supportive environment where employees can thrive through professional development opportunities, generous benefits, and a commitment to safeguarding and diversity. Join us in making a meaningful impact on students' lives as part of a passionate team dedicated to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds City College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds City College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant (1 x Full Time, 1 x Reduced Year) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds City College:Your cover letter is your chance to shine! Tell us why you want to work at Leeds City College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds City College!
How to prepare for a job interview at Leeds City College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
