At a Glance
- Tasks: Install and maintain IT hardware, provide tech support, and troubleshoot issues.
- Company: Join Luminate Education Group, a leader in educational technology support.
- Benefits: Enjoy 44 days holiday, pension schemes, and flexible working options.
- Other info: Great career growth opportunities and a commitment to equality and diversity.
- Why this job: Make a difference in education by supporting innovative classroom technologies.
- Qualifications: Level 3 qualifications in English and Maths, plus IT experience.
The predicted salary is between 30000 - 40000 € per year.
Luminate Education Group is looking for an IT Technician based at our Harrogate College Campus. The ITSS (Information Technology Shared Services) department at the Group provides centralised IT support and technology services across the group’s colleges and education providers. Harrogate College is located at Hornbeam Park with good transport links, including nearby train services, regular bus routes, and easy road access via the A61 and A1(M).
What You Will Do
- Install, configure, test, maintain, and repair IT/AV hardware, operating systems, and software for desktops, laptops, mobile devices, telephony, and classroom technologies.
- Provide customer‑focused technical support in line with departmental service standards.
- Deliver diagnostics, troubleshooting, and repair services for IT hardware and multimedia/assistive technologies.
- Support and maintain classroom technologies including projectors, TVs, interactive whiteboards, audio systems, and assistive equipment.
- Perform regular maintenance to ensure all IT and AV equipment operates to a high standard.
- Liaise with third‑party suppliers to ensure timely hardware repairs and service delivery.
About You
- Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
- Proven ability to deliver exceptional customer‑focused IT/AV support services with high levels of customer satisfaction.
- Strong knowledge and technical support experience across operating systems including Microsoft Windows, Apple macOS/iOS, Google ChromeOS and supporting software applications including Microsoft Office, Google Workspace, Adobe Creative Cloud, antivirus software, internet browsers, streaming platforms, and cloud services.
- Experience installing, configuring, and supporting multimedia and assistive technology applications such as TextHelp Read & Write and Dragon NaturallySpeaking.
- Skilled in installation, configuration, maintenance, and troubleshooting of IT hardware including PCs, laptops, mobile devices, VoIP telephones, mobile phones, and printers.
Benefits
- 44 days plus bank holidays for Curriculum and Management.
- 39 days plus bank holidays for Curriculum support and business support.
- Pension Schemes with Generous Employer Contributions: Teachers’ Pension Scheme, Local Government Pension Scheme, People’s Pension Scheme.
- CPD Opportunities: Annual staff conference plus 2 additional staff development days.
- Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
- Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
- Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
Safeguarding
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre‑employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Equality, Diversity and Inclusion
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool.
IT Technician in Harrogate employer: Leeds City College
Luminate Education Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. Located at the conveniently accessible Harrogate College Campus, employees benefit from generous leave entitlements, comprehensive pension schemes, and opportunities for continuous learning through CPD initiatives. With a commitment to equality, diversity, and inclusion, Luminate fosters an environment where every team member can thrive while making a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Technician in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience and skills, especially those related to customer-focused IT support and hardware maintenance. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our needs. Be sure to mention any specific technologies or systems you've worked with that align with what we do at Luminate Education Group.
Showcase Your Technical Skills:In your application, don't forget to showcase your technical skills! Mention your experience with operating systems like Windows and macOS, as well as any multimedia technologies you've supported. We love seeing candidates who are tech-savvy and ready to tackle challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds City College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems and software applications mentioned in the job description. Be ready to discuss your experience with Microsoft Windows, Apple macOS/iOS, and Google Workspace, as well as any multimedia technologies you've worked with.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer-focused support, prepare examples of how you've successfully resolved technical issues for users in the past. Highlight your ability to communicate complex tech concepts in a way that's easy for non-techies to understand.
✨Prepare for Practical Scenarios
Expect to face some practical questions or scenarios during the interview. Think about common IT problems and how you would troubleshoot them. Practising these scenarios can help you feel more confident and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in the ITSS department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
