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- Tasks: Welcome students and staff, answer queries, and assist with enrolments.
- Company: Leeds City College is a leading further education institution focused on innovative education.
- Benefits: Enjoy 44 days annual leave, pension schemes, CPD opportunities, and discounted travel.
- Why this job: Join a vibrant community, make a difference, and grow your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your friendly attitude and customer service skills.
- Other info: Flexible working options available; commitment to equality, diversity, and inclusion.
The predicted salary is between 20000 - 30000 £ per year.
Job Title: Customer Service Assistant Salary: £24,308 per annumClosing Date: About the Role
37 hours per week – Monday to Thursday 8.30am – 4.30pm & Friday 8.30am – 4.00pm
We are recruiting for a Customer Service Assistant to work on our front-of-house welcome desks, providing a friendly, efficient service to students and staff across our community campuses. As the first point of contact for our learners, your ability to make everyone feel welcome and supported is essential.
We are seeking individuals with excellent communication and customer service skills who enjoy engaging with a diverse range of learners and staff.
The Adult, Community and ESOL Team delivers an exciting and varied programme of courses for learners in the heart of our community. From maths and English to flower arranging, there truly is something for everyone.
Previous experience in an educational setting is not required.
This role is based at out Enfield Centre , however you could be working across any of our Adult, Community & ESOL Campuses, which are currently based in the following Leeds locations: North Street, Eastgate, Enfield, Deacon House and Mabgate.
What You Will Do
- Ensuring that the highest level of reception service is delivered consistently to students, staff, and external visitors, exceeding their expectations.
- Greet and sign in visitors, check ID badges.
- Answer telephone calls, deliver email communications and face-to-face enquiries.
- Provide information, data and advice as required by students, staff, and external visitors.
- You will be required to process student applications through the initial stages, assist with enrolments and any other admin duties as require
About You
- Be flexible, friendly, patient and understanding.
- Have excellent customer service skills with the ability to build rapport with our potential students.
- Strong IT and organisational skills.
- Have experience of working in a customer focused role.
- Be capable of prioritising front of house tasks at busy times.
- You will strive to understand and keep up to date with our range of Adult Community and ESOL courses and the wider college provision.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus
Customer Service Assistant, Leeds employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Leeds
✨Tip Number 1
Familiarise yourself with the courses offered by Leeds City College, especially in Adult, Community, and ESOL. This knowledge will help you engage confidently with students and staff, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with diverse groups of people. Whether it's through volunteering or community events, building rapport with different individuals will prepare you for the varied interactions you'll have as a Customer Service Assistant.
✨Tip Number 3
Demonstrate your flexibility and adaptability by being open to working across various campuses. Highlight any previous experiences where you've successfully managed multiple tasks or adapted to changing environments.
✨Tip Number 4
Showcase your IT skills by familiarising yourself with common software used in customer service roles. Being tech-savvy will not only make you more efficient but also demonstrate your readiness to handle administrative duties effectively.
We think you need these skills to ace Customer Service Assistant, Leeds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your exceptional communication and customer service skills. Use specific examples from your past experiences to demonstrate your ability to interact positively with diverse individuals.
Highlight Relevant Skills: Make sure to emphasise your IT and organisational skills in your CV. Mention any previous customer-focused roles and how they have prepared you for this position, especially in a front-of-house environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Leeds City College
✨Showcase Your Communication Skills
As a Customer Service Assistant, your ability to communicate effectively is crucial. During the interview, demonstrate your communication skills by speaking clearly and confidently. Be prepared to share examples of how you've successfully interacted with customers in the past.
✨Research the Organisation
Familiarise yourself with Leeds City College and its values. Understanding their commitment to equality, diversity, and inclusion will help you align your answers with their mission. Mention specific courses or initiatives that excite you during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult customers or multitask under pressure, and be ready to explain how you managed those challenges.
✨Emphasise Flexibility and Teamwork
Highlight your flexibility and willingness to work across different campuses and adapt to varying schedules. Discuss your experience working in teams and how you contribute to a positive work environment, as this role involves collaboration with diverse staff and students.