At a Glance
- Tasks: Welcome students and staff, answer queries, and assist with enrolments.
- Company: Leeds City College is a leading further education institution focused on innovative education.
- Benefits: Enjoy 44 days annual leave, pension schemes, CPD opportunities, and discounted travel.
- Other info: Flexible working options available; commitment to equality, diversity, and inclusion.
- Why this job: Join a vibrant community, make a difference, and grow your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your friendly attitude and customer service skills.
The predicted salary is between 20000 - 30000 £ per year.
37 hours per week - Monday to Thursday 8.30am - 4.30pm & Friday 8.30am - 4.00pm
We are recruiting for a Customer Service Assistant to work on our front-of-house welcome desks, providing a friendly, efficient service to students and staff across our community campuses. As the first point of contact for our learners, your ability to make everyone feel welcome and supported is essential.
We are seeking individuals with excellent communication and customer service skills who enjoy engaging with a diverse range of learners and staff.
The Adult, Community and ESOL Team delivers an exciting and varied programme of courses for learners in the heart of our community. From maths and English to flower arranging, there truly is something for everyone.
Previous experience in an educational setting is not required.
This role is based at out Enfield Centre , however you could be working across any of our Adult, Community & ESOL Campuses, which are currently based in the following Leeds locations: North Street, Eastgate, Enfield, Deacon House and Mabgate.
What You Will Do- Ensuring that the highest level of reception service is delivered consistently to students, staff, and external visitors, exceeding their expectations.
- Greet and sign in visitors, check ID badges.
- Answer telephone calls, deliver email communications and face-to-face enquiries.
- Provide information, data and advice as required by students, staff, and external visitors.
- You will be required to process student applications through the initial stages, assist with enrolments and any other admin duties as require
- Be flexible, friendly, patient and understanding.
- Have excellent customer service skills with the ability to build rapport with our potential students.
- Strong IT and organisational skills.
- Have experience of working in a customer focused role.
- Be capable of prioritising front of house tasks at busy times.
- You will strive to understand and keep up to date with our range of Adult Community and ESOL courses and the wider college provision.
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus
Customer Service Assistant, Leeds employer: Leeds City College
Leeds City College is an exceptional employer, offering a vibrant and diverse work environment that prioritises employee growth and development. With generous annual leave, comprehensive pension schemes, and a commitment to professional development through CPD opportunities, staff are supported in their career journeys. The college's inclusive culture and focus on student success create a rewarding atmosphere for Customer Service Assistants, making it an ideal place to contribute to the community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds City College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds City College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant, Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds City College:Your cover letter is your chance to shine! Tell us why you want to work at Leeds City College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds City College!
How to prepare for a job interview at Leeds City College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
