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For Companies At a Glance
- Tasks: Lead a vibrant customer experience team and ensure top-notch service at our reception.
- Company: Join Leeds City College, a leading institution dedicated to innovative education and student success.
- Benefits: Enjoy generous annual leave, pension schemes, and employee wellbeing initiatives like discounted spa and gym access.
- Why this job: Be part of a dynamic environment where your passion for customer service can shine and make a difference.
- Qualifications: Previous customer service experience and team management skills are essential; flexibility is key.
- Other info: Opportunities for professional development and flexible working arrangements available.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We are looking for a Customer Experience Supervisor to join a dynamic team at Printworks Campus.
Our welcoming reception areas and contact centre are a hub of activity and at the centre of the action. We are the first and last point of contact for our students, staff & visitors and the first place to go for advice or assistance. Therefore, first impressions are very important, and the service we provide needs to be second to none. We are responsible for working alongside the Student Recruitment and Customer Experience Department in ensuring the customer experience team are on point at all times and ready to jump into action.
So it\’s important you are passionate about delivering great customer service by ensuring you are approachable and ultimately love speaking to people and building relationships to deliver great customer service.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
- Manage the day-to-day running of the customer experience team including the completion of rota.
- Be part of the normal rota to cover the front desk/reception to ensure that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations. As well as provide cover during any sickness or holiday cover.
- Support and work with the admissions campus team leaders to support the application to interview to enrolment process, including the tracking of students through a range of data processing systems along with phone, text, email, letter and online processes.
- As we are a multi-campus site, flexibility and willingness to work across all sites within Leeds City Centre is required occasionally to cover annual leave/sickness and the same applies to cover a late shift.
- Ensure a consistent excellent reception service at designated campus – issuing student ID passes, checking ID badges, answering telephone calls and any other admin duties required.
- Work to flexible and diverse workflows and shift patterns in line with business needs including some evenings and weekends.
About You
- Previous customer service experience in a customer focused/reception or front of house role.
- Experience of managing or leading a team.
- Must be able to work flexibly across a number of tasks and changing priorities.
- Ability to problem solve and make effective decisions.
- Experience of training and developing a team.
- Experience of using Microsoft Office and Google applications.
- Good attention to detail and accuracy.
Benefits
The group offers a range of excellent benefits, including:
Annual Leave
- Curriculum and Management: 44 days plus bank holidays
- Curriculum support and business support: 39 days plus bank holidays
Pension Schemes With Generous Employer Contributions
- Teachers’ Pension Scheme
- Local Government Pension Scheme
- People’s Pension Scheme
CPD Opportunities
Annual staff conference plus 2 additional staff development days.
Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We do not accept unsolicited CV’s and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
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Customer Experience Supervisor employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Supervisor
✨Tip Number 1
Familiarise yourself with the core values of Leeds City College. Understanding their commitment to student-first principles and lifelong learning will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare specific examples from your previous customer service roles that demonstrate your ability to manage a team and deliver exceptional service. Highlighting these experiences can set you apart as a candidate who is ready to lead the customer experience team.
✨Tip Number 3
Showcase your flexibility and adaptability by discussing past experiences where you successfully managed changing priorities or worked across different teams. This will illustrate your readiness for the dynamic environment at Print Works Campus.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Experience Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any leadership roles you've held. Use specific examples that demonstrate your ability to manage a team and deliver excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your approachability. Mention how your previous experiences align with the responsibilities of the Customer Experience Supervisor role.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've effectively solved problems in past roles. This could include managing difficult situations or improving processes to enhance customer satisfaction.
Highlight Flexibility and Team Development: Emphasise your ability to work flexibly across various tasks and your experience in training and developing team members. This is crucial for the role, so make it clear how you can contribute to a positive team environment.
How to prepare for a job interview at Leeds City College
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will demonstrate your commitment to the role.
✨Highlight Team Management Skills
Since the role involves managing a team, be prepared to discuss your leadership style. Provide examples of how you've motivated and developed team members in previous positions, showcasing your ability to create a positive work environment.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility across various tasks and locations. Be ready to discuss situations where you've successfully adapted to changing priorities or worked in different environments, highlighting your versatility.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to resolve a customer issue or manage a team conflict. Think through your responses to show your critical thinking and decision-making skills.