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- Tasks: Join our friendly team to deliver outstanding customer service and support students on their journey.
- Company: Leeds City College, a vibrant and diverse learning environment.
- Benefits: Generous annual leave, pension schemes, and professional development opportunities.
- Why this job: Make a real impact by helping students achieve their aspirations every day.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible working options and a commitment to equality and diversity.
This is a part-time, reduced year role: 25 hours per week, 38 weeks per year. We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. You will be part of a constantly growing team of customer experience assistants working on a busy reception; no one day is the same. You will deal with a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn.
What You Will Do:
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
- Provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
- Promote course specific curriculum programs and activities.
- Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You:
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google applications.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
- Must be willing to work across campuses within Leeds City Centre and Pudsey.
Benefits:
- Annual Leave Curriculum and Management: 44 days plus bank holidays.
- Curriculum support and business support: 39 days plus bank holidays.
- Pension Schemes With Generous Employer Contributions.
- CPD Opportunities Annual staff conference plus 2 additional staff development days.
- Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
- Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Flexible and hybrid working opportunities.
About Us:
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally. We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does. We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
SAFEGUARDING: At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references.
EQUALITY, DIVERSITY AND INCLUSION: Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.
Customer Experience Assistant (Part-Time, Reduced Year) employer: Leeds City College
Contact Detail:
Leeds City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (Part-Time, Reduced Year)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds City College and Luminate Education Group. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Be enthusiastic! Show your passion for helping students and making their experience memorable. A friendly attitude can go a long way in making a great impression during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Leeds City College.
We think you need these skills to ace Customer Experience Assistant (Part-Time, Reduced Year)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping students and making their experience memorable.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Leeds City College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Assistant role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle diverse enquiries and provide solutions effectively.
✨Practice Your Communication Skills
Good communication is key in this role, so practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member. Focus on being friendly and enthusiastic, as these traits are essential for making a great impression on students and visitors alike.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the college and its values. Ask about the team culture, opportunities for professional development, or how they measure success in the Customer Experience department. This not only shows your enthusiasm but also helps you determine if it's the right fit for you.
