At a Glance
- Tasks: Assist customers at Wetherby Branch with savings accounts and provide exceptional service.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy competitive bonuses, pension contributions, 26 days holiday, and more.
- Other info: Be part of an inclusive culture focused on personal growth and community impact.
- Why this job: Make a real difference in helping people achieve home ownership.
- Qualifications: Customer service experience, attention to detail, and resilience in challenging situations.
The predicted salary is between 22000 - 26000 £ per year.
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - join our dedicated team in Wetherby Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
You'll be a friendly face at Wetherby Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now - we'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best.
While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out to us so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Service Assistant - Wetherby employer: Leeds Building Society
Leeds Building Society is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Wetherby. With a strong focus on employee growth, we offer generous benefits such as an annual bonus, matched pension contributions, and extensive holiday allowances, all while championing a purpose-driven culture that empowers our team to make a meaningful impact in the community. Join us and be part of a company that values your contributions and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Wetherby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show them you're genuinely interested in being part of their purpose-driven team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you delivered exceptional service or handled challenging situations. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Wetherby
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to home ownership.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional.
Highlight Relevant Experience:Share any previous customer service experience you have, especially if it involved handling cash transactions or using Microsoft Office. We love seeing how your background aligns with what we do at Leeds Building Society.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leeds Building Society
✨Know the Company’s Purpose
Before your interview, take some time to understand the mission of the company. Leeds Building Society has been helping people achieve home ownership since 1875, so think about how you can contribute to this purpose and be ready to discuss it.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your experience in delivering exceptional service. Prepare examples from your past roles where you handled challenging situations or went above and beyond for customers.
✨Be Detail-Oriented
Attention to detail is crucial for this role, especially when dealing with cash transactions and customer records. During the interview, mention specific instances where your attention to detail made a difference in your work.
✨Familiarise Yourself with Microsoft Office
Since previous experience with Microsoft Office is mentioned in the job description, brush up on your skills. Be prepared to discuss how you've used these tools in past roles, particularly for tasks like booking appointments or managing customer data.
