At a Glance
- Tasks: Assist customers at Swansea Branch and support their savings journey.
- Company: A purpose-driven organisation helping people achieve home ownership since 1875.
- Benefits: Annual bonus, matched pension contributions, 26 days holiday, and more.
- Other info: Join a supportive team with a focus on inclusivity and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Customer service experience, attention to detail, and good numeracy skills.
The predicted salary is between 12 - 15 £ per hour.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in putting home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do, and you can play your part too – join our dedicated team in Swansea Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
- You'll be a friendly face at Swansea Branch when our customers come into the branch, assisting with all branch‑based products and services.
- You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
- You'll make follow up calls and take incoming calls from customers to discuss available products and services.
- You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in‑house computer packages
And in return, you'll get the best from us
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme / Cycle to Work scheme
- 2 days volunteering per year
Why choose us
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You’ll be joining a truly purpose‑focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Part Time Customer Service Assistant (14 hours) in Swansea employer: Leeds Building Society
Join our dedicated team at the Swansea Branch, where we pride ourselves on delivering exceptional customer service while helping our members achieve their dreams of home ownership. With a strong focus on employee well-being, we offer generous benefits such as an annual bonus, matched pension contributions, and opportunities for personal growth through volunteering and professional development. Our inclusive work culture, recognised with the Inclusive Employers Gold accreditation, ensures that every colleague feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Assistant (14 hours) in Swansea
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leeds Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leeds Building Society and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Assistant (14 hours) in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leeds Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Leeds Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leeds Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leeds Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leeds Building Society will surely appreciate.
