At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service at Swansea Branch.
- Company: Established organisation dedicated to helping members achieve home ownership since 1875.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Join a passionate team and enjoy a fulfilling career in customer service.
- Why this job: Make a real difference in people's lives by helping them save for their future.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 20000 - 25000 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our dedicated team in Swansea Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
How you'll make a difference
You'll be a friendly face at Swansea Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
Customer Service Assistant - Swansea employer: Leeds Building Society
As a Customer Service Assistant at our Swansea Branch, you'll be part of a dedicated team that has been committed to helping members achieve home ownership since 1875. We pride ourselves on fostering a supportive work culture that values exceptional service and employee growth, offering training and development opportunities to enhance your skills. With a focus on community and purpose, working here means making a meaningful impact in the lives of our members while enjoying a collaborative and friendly environment.
