At a Glance
- Tasks: Collaborate on collections strategies to improve performance and support home ownership.
- Company: A purpose-driven organisation dedicated to helping people achieve their home ownership dreams.
- Benefits: Hybrid working, annual bonus, matched pension contributions, and 26 days holiday.
- Other info: Join a supportive culture focused on inclusivity and personal development.
- Why this job: Make a real impact in a role that supports financial well-being for future generations.
- Qualifications: Understanding of collections strategies and strong analytical skills.
The predicted salary is between 40000 - 50000 € per year.
How you'll help us live our purpose. We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our Mortgage Services team as a Strategy & Performance Specialist (Collections).
How you'll make a difference. You will work collaboratively with Credit Risk & Mortgage Services operations to ensure collections & interest only contact strategies are being executed both effectively and in line with minimum standards (in line with DM policy and standards). To review data and insight, identifying opportunities to improve portfolio and operational performance implementing actions to deliver this. You'll work closely with Senior Manager, Strategy & Performance to review external performance benchmarking to identify best practice opportunities to deliver high performance across collections and interest only strategies.
What will you bring to the role?
- Good understanding of collections & interest only strategies, processes and regulatory requirements.
- Strong analytical and problem-solving skills.
- Ability to interpret data and present actionable insight.
- Ability to identify technical & process improvements to solve problems in a pragmatic & effective way, considering time, cost & benefits to customers & colleagues.
- Ability to prioritise and work flexibly.
- Ability to communicate complex and technical information.
And in return, you'll get the best from us:
- Hybrid working 2 days per week in the office.
- Annual bonus of up to 12%.
- Matched pension contributions up to 10%.
- 26 days holiday, plus bank holidays and holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days' volunteering per year.
We'll give you a place to belong with the support to learn, develop and shape a meaningful career. This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Strategy & Performance Specialist (Collections) employer: Leeds Building Society
Join a purpose-driven organisation that has been helping individuals achieve home ownership since 1875. As a Strategy & Performance Specialist in our Mortgage Services team, you'll benefit from a supportive work culture that prioritises employee growth and inclusivity, alongside competitive perks such as hybrid working, generous holiday allowances, and an annual bonus scheme. With a commitment to your development and a focus on making a meaningful impact, this is an excellent opportunity to thrive in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Performance Specialist (Collections)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around home ownership and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially those related to collections and performance strategies. Use real examples to show how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our mission to make home ownership accessible for everyone.
We think you need these skills to ace Strategy & Performance Specialist (Collections)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategy & Performance Specialist role. Highlight your experience with collections and interest-only strategies, as well as any relevant analytical skills. We want to see how you can contribute to our mission!
Showcase Your Analytical Skills:Since this role involves a lot of data interpretation, don’t shy away from showcasing your analytical prowess. Include examples of how you've used data to drive performance improvements in previous roles. We love seeing actionable insights!
Communicate Clearly:When writing your application, keep it clear and concise. Use straightforward language to explain complex ideas, as this reflects your ability to communicate effectively. Remember, we value clarity just as much as technical knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you have a solid understanding of collections and interest-only strategies. Brush up on relevant processes and regulatory requirements so you can speak confidently about them during the interview.
✨Data is Your Friend
Prepare to discuss how you've used data in previous roles. Think of specific examples where your analytical skills led to actionable insights or improvements. This will show that you can interpret data effectively, just like they need in this role.
✨Showcase Problem-Solving Skills
Be ready to share instances where you've identified technical or process improvements. Highlight how you approached problems pragmatically, considering time, cost, and benefits for both customers and colleagues.
✨Communicate Clearly
Practice explaining complex information in simple terms. The ability to communicate technical details clearly is crucial, so think of ways to break down complicated concepts into digestible pieces for your interviewers.
