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- Tasks: Assist customers in Leeds Branch with savings accounts and provide exceptional service.
- Company: Join a purpose-driven team at Leeds Building Society, helping people achieve home ownership.
- Benefits: Enjoy a competitive bonus, matched pension contributions, and generous holiday allowance.
- Other info: Inclusive culture with opportunities for personal development and volunteering.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and proficiency in Microsoft 365 tools.
The predicted salary is between 24000 - 28000 £ per year.
What you'll help us live our purpose: We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Leeds Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
This is a full time, fixed term opportunity until December 2026.
How you'll make a difference: You'll be a friendly face at Leeds Branch when our customers come into branch, assisting with all branch-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you'll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now: We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out. Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk so we can discuss how we support your application and make reasonable adjustments where possible.
Customer Services Assistant - Leeds City Centre in Rothwell employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant - Leeds City Centre in Rothwell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show that you’re genuinely interested and aligned with their purpose.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for scenario questions! You might be asked how you’d handle challenging customer situations. Think through some potential scenarios and how you would resolve them effectively while keeping the customer happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Assistant - Leeds City Centre in Rothwell
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving skills.
Be Detail-Oriented: Since attention to detail is key for this role, emphasise your ability to handle cash transactions accurately and keep records up to date. Mention any relevant experiences where your meticulous nature made a difference in your previous roles.
Familiarity with Tech: We love tech-savvy candidates! Make sure to mention your confidence with Microsoft 365 tools and any other systems you've used. If you've worked with AI assistants or similar tech, give us the lowdown on that too!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we’d hate for you to miss out, so get your application in sooner rather than later!
How to prepare for a job interview at Leeds Building Society
✨Know Your Purpose
Before the interview, take some time to understand the company's mission and values. Leeds Building Society is all about helping people achieve home ownership, so think about how your personal values align with this purpose. Be ready to share why you want to be part of that journey.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled challenging scenarios with resilience and a positive attitude.
✨Brush Up on Microsoft 365
Familiarity with Microsoft 365 tools is key for this position. Make sure you're comfortable using Word, Excel, and Outlook. If you can, practice creating documents or spreadsheets beforehand, as it will show your confidence in using these tools during the interview.
✨Prepare for Admin Tasks
The role involves various admin tasks like booking appointments and maintaining customer records. Be prepared to discuss how you stay organised and detail-oriented in your work. You might even want to bring up any systems or methods you use to keep track of your tasks efficiently.