At a Glance
- Tasks: Be the friendly face at our Peterborough branch, helping customers with savings accounts and services.
- Company: Join a purpose-driven company dedicated to making home ownership accessible since 1875.
- Benefits: Enjoy a bonus, matched pension contributions, 26 days holiday, and more perks.
- Other info: Join a diverse team with a focus on inclusion and personal development.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: Customer service experience, attention to detail, and resilience in challenging situations.
The predicted salary is between 27020 - 33024 £ per year.
How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875.
Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do.
And you can play your part too – join our dedicated team in Peterborough branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
This is a Fixed Term Contract opportunity until end of February 2027.
How you'll make a difference
You’ll be a friendly face at Peterborough branch when our customers come into branch, assisting with all branches-based products and services.
You will open savings accounts for those who are looking to invest for a fixed term or save for an important event.
You’ll make follow up calls and take incoming calls to customers to discuss available products and services.
You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you’ll bring to the role
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you’ll get the best from us
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people.
Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards.
This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route.
Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
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Customer Service Assistant - Peteborough in Peterborough employer: Leeds Building Society
Join a purpose-driven organisation that has been helping individuals achieve home ownership since 1875. As a Financial Operations Control Manager, you'll benefit from a supportive work culture that prioritises employee growth and inclusivity, alongside competitive perks such as hybrid working, an annual bonus, and generous holiday allowances. With a commitment to equal opportunities and a focus on community representation, this is an excellent place to build a meaningful career while making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Peteborough in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Leeds Building Society.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Leeds Building Society. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant - Peteborough in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Leeds Building Society.
How to prepare for a job interview at Leeds Building Society
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Leeds Building Society's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Leeds Building Society offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
