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For Companies At a Glance
- Tasks: Assist customers with savings accounts and provide exceptional service in our Whitley Bay branch.
- Company: Join Leeds Building Society, a purpose-driven organisation since 1875.
- Benefits: Enjoy matched pension contributions, 26 days holiday, and a supportive work environment.
- Why this job: Make a real difference in helping people achieve home ownership while developing your career.
- Qualifications: Customer service experience, attention to detail, and resilience in challenging situations.
- Other info: Be part of an inclusive culture with opportunities for personal growth and volunteering.
How you\’ll help us live our purpose
We\’ve been helping our members save for their future and buy their own home since 1875. Join us and you\’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It\’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in the Whitley Bay branch and support you to give our members the great service we pride ourselves on, whatever they\’re saving for.
This is a part-time (17.5 hours per week), 6-month Fixed-Term Contract opportunity.
How you\’ll make a difference
You\’ll be a friendly face at Whitley Bay when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you\’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you\’ll get the best from us:
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days\’ volunteering per year
We\’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We\’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You\’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we\’ve embedded our purpose with our colleagues, and the actions we\’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We\’d love to hear from you. But don\’t wait around – we may close the advert early and we\’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you\’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we\’d like to find out more about the skills and experience that you could bring to the Society. We\’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so we can discuss how we support your application and make reasonable adjustments where possible.
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Part Time Customer Service Assistant - Whitley Bay employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Assistant - Whitley Bay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Building Society. Understand their mission and values, especially how they help people achieve home ownership. This will show you’re genuinely interested and can help you connect your experience to their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you’d handle challenging situations or difficult customers. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits into their culture, so be yourself and let them see how you can contribute to their purpose-driven environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for the team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Part Time Customer Service Assistant - Whitley Bay
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly approach and problem-solving abilities.
Be Detail-Oriented: Since attention to detail is key for this role, mention any experiences where you’ve had to manage accurate records or handle cash transactions. We love candidates who can demonstrate their ability to keep things organised and precise!
Tailor Your Application: Take a moment to tailor your application to our values and purpose. We’re all about helping people achieve home ownership, so if you have any personal stories or motivations that align with this, don’t hesitate to share them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Leeds Building Society!
How to prepare for a job interview at Leeds Building Society
✨Know the Company’s Purpose
Before your interview, take some time to understand the company's mission and values. Leeds Building Society is all about helping people achieve home ownership, so think about how you can contribute to that purpose. Be ready to share why this mission resonates with you.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you handled challenging scenarios effectively, as this will demonstrate your resilience and problem-solving abilities.
✨Brush Up on Your Numeracy Skills
As you'll be handling cash transactions, it’s crucial to show that you have a good level of numeracy. Practice basic calculations and be ready to discuss any relevant experience you have with financial products or services. This will help reassure them that you can manage their customers' needs accurately.
✨Prepare for Admin Tasks
The role involves various administrative duties, so be prepared to discuss your experience with Microsoft Office or similar software. Bring up any relevant tasks you've completed in previous jobs, like booking appointments or maintaining accurate records, to show you're organised and detail-oriented.
