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- Tasks: Assist customers with savings accounts and provide excellent service in our Leicester branch.
- Company: Leeds Building Society has been helping people achieve home ownership since 1875.
- Benefits: Enjoy up to 12% annual bonus, matched pension contributions, and 26 days holiday plus bank holidays.
- Why this job: Join a purpose-driven team focused on making home ownership accessible for everyone.
- Qualifications: Customer service experience, attention to detail, and basic numeracy skills required.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
Job Description
It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in the Leicester branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.
This is a part-time (15 hours per week), 12-month Fixed-Term Contract opportunity.
How You'll Make a Difference
You'll be a friendly face at Leicester when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you'll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience working with Microsoft Office or in-house computer packages
And in return, you'll get the best from us:
- Annual bonus of up to 12% 
- Matched pension contributions up to 10% 
- 26 days holiday, plus bank holidays and holiday purchase scheme
- 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Visa Sponsorship:
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. so we can discuss how we support your application and make reasonable adjustments where possible.
Part Time Customer Service Assistant - Leicester employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Assistant - Leicester
✨Tip Number 1
Familiarise yourself with the services offered by Leeds Building Society. Understanding their products, especially savings accounts, will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you for handling challenging situations effectively, showcasing your resilience and ability to provide exceptional service.
✨Tip Number 3
Brush up on your numeracy skills, as accurate cash transactions are crucial in this role. You might want to practice basic calculations or use online resources to ensure you're comfortable with numbers.
✨Tip Number 4
Highlight any previous experience with Microsoft Office or similar software during your discussions. Being proficient in these tools is essential for completing daily admin tasks efficiently, so be ready to share examples of how you've used them.
We think you need these skills to ace Part Time Customer Service Assistant - Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Part Time Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Experience: Emphasise any previous experience you have in customer service roles. Provide specific examples of how you've delivered exceptional service and handled challenging situations, as this is crucial for the role.
Showcase Attention to Detail: Since the role requires strong attention to detail, mention instances where your accuracy in tasks, such as cash transactions or record-keeping, made a positive impact. This will demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your desire to contribute to the mission of Leeds Building Society. Make sure to connect your skills and experiences to the company's values and purpose.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Since this role is all about providing exceptional service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, even in challenging situations.
✨Demonstrate Attention to Detail
The job requires strong attention to detail, especially when dealing with cash transactions and maintaining accurate customer records. Be ready to discuss how you ensure accuracy in your work and any systems you use to keep track of details.
✨Familiarise Yourself with Their Products
Take some time to research Leeds Building Society's products and services before the interview. Showing that you understand what they offer will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.