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For Companies At a Glance
- Tasks: Assist customers with branch products, handle calls, and complete admin tasks.
- Company: Join Leeds Building Society, a trusted name in financial services.
- Benefits: Gain financial qualifications and enjoy a supportive work environment.
- Why this job: Perfect for those who love helping others and want to grow in finance.
- Qualifications: Customer service experience, attention to detail, and GCSEs in Maths and English preferred.
- Other info: Flexible hours ideal for students looking to balance work and studies.
What will I be doing?
You\’ll be a friendly face when customers come into branch, assisting with all branch based products and services . You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You\’ll make follow up calls and take incoming calls to customers to discuss available products and services . You will complete daily admin tasks such as booking appointments , scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
There are further opportunities to gain financial qualifications or achieve accreditation where it\’s needed to carry out the role.
Do you have what it takes to be a Customer Service Assistant?
Part Time Customer Service Assistant employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Leeds Building Society's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you for handling challenging situations and show potential employers that you're ready to provide exceptional service.
✨Tip Number 3
Brush up on your numeracy skills, especially if you're not confident with cash transactions. Being able to handle money accurately is crucial in this role, so consider doing some practice exercises or using apps to improve your skills.
✨Tip Number 4
Network with current or former employees of Leeds Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Part Time Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Part Time Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your experience in customer service. Provide specific examples of how you've delivered exceptional service, handled challenging situations, and achieved positive outcomes for customers.
Showcase Attention to Detail: Since the role requires strong attention to detail, mention any experiences where accuracy was crucial. This could include handling cash transactions or maintaining accurate records.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Leeds Building Society
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Attention to Detail
Since the role requires accuracy in cash transactions and record-keeping, highlight your attention to detail. You could mention experiences where your meticulousness made a difference.
✨Prepare for Challenging Scenarios
Expect questions about how you would handle difficult customer situations. Practice responses that show your resilience and problem-solving skills, focusing on positive outcomes.
✨Familiarise Yourself with Microsoft Office
As previous experience with Microsoft Office is preferred, brush up on your skills. Be ready to discuss how you've used these tools in past roles, especially for tasks like letter writing and data management.
