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- Tasks: Provide expert mortgage advice and support to help customers achieve home ownership.
- Company: Join a purpose-driven organisation with a focus on community and inclusivity.
- Benefits: Enjoy hybrid working, competitive bonuses, generous holiday, and pension contributions.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Full CeMAP qualification and experience in mortgage advice are essential.
- Other info: Opportunities for career progression and a supportive work culture await you.
The predicted salary is between 36000 - 60000 £ per year.
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation. It’s a purpose that drives everything we do. And you can play your part too - join our dedicated Direct Mortgage team as a Mortgage Consultant, to give our members the great service and advice we pride ourselves on via our telephony channel.
The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times (typically 1 in 4 Saturdays).
How you’ll make a difference: As a Mortgage Consultant you will be the voice of Leeds Building Society, providing specialist advice and guidance on our products, whilst meeting all FCA/PRA regulatory requirements. You will provide expert advice to support existing customers looking to switch to a new mortgage product and/or manage their existing mortgage. The role is a telephone-based position in which you will be required to build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances. You’ll also need to document information in a clear and accurate manner.
When you join as a Mortgage Consultant you will have the opportunity to later develop into the next roles on our career pathway which include a Multi Skilled Mortgage Consultant and a Senior Mortgage Consultant and receive the training and support you need along the way.
What you’ll bring to the role:
- Full CeMAP (or equivalent) - essential
- Previous experience of giving Mortgage Advice to customers looking to switch to a new mortgage product and/or manage their existing mortgage - essential
- Excellent organisational skills and the ability to effectively manage multiple sources of information
- A proven track record in achieving objectives and performance measures
- Excellent written and verbal communication skills
And in return, you’ll get the best from us:
- Hybrid working - 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days’ volunteering per year
We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now. We’d love to hear from you. But don’t wait around - we may close the advert early and we’d hate for you to miss out. We’re devoted to creating a culture and workplace that is representative of the communities we serve. If you’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We’re committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us.
Mortgage Consultant in Newcastle upon Tyne employer: Leeds Building Society
Contact Detail:
Leeds Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Leeds Building Society's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing advice over the phone, make sure you’re comfortable with clear communication. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Mortgage Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping people achieve home ownership shine through. We want to see how our purpose resonates with you and how you can contribute to making a difference in our members' lives.
Tailor Your Experience: Make sure to highlight your previous experience in mortgage advice clearly. We’re looking for specific examples of how you've helped customers switch or manage their mortgages, so don’t hold back on the details!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. Remember, we need to see that you can document information accurately, just like you would in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leeds Building Society
✨Know Your Stuff
Make sure you brush up on your mortgage knowledge, especially the products offered by Leeds Building Society. Familiarise yourself with the FCA/PRA regulations as well, since you'll need to demonstrate your understanding of these during the interview.
✨Showcase Your Communication Skills
As a Mortgage Consultant, you'll be the voice of the company. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your verbal communication and build rapport.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you've successfully advised clients or resolved issues, and be ready to share those examples in detail.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple sources of information, be prepared to discuss how you stay organised. You might want to bring examples of tools or methods you use to keep track of tasks and ensure accuracy in documentation.
